S2003000001

STAR ONLINE PUBLICATION
Case Number: S2003000001
Release Date:
03/09/2020
Symptom/Vehicle Issue: Noise From Front Axle Area Over Bumps
Discussion: Grinding or whirring noise could be intermittent or constant. Typically
30mph or higher and when hitting a bump or irregularity in road. To isolate the noise
shift from 2wd high to 4wd high range while the noise is occurring. If noise is eliminated
by performing this shift, inspect the radial play of the front axle shafts by removing the
Front Axle Disconnect (FAD). If the output shaft moves easily inside the bushing of the
intermediate shaft, the bushing has excessive wear. Next, inspect the ends of both
intermediate and output shafts to confirm there is no damage (scoring grooving ect).
Damage or play found in axle disconnect assembly>>> Replace Intermediate Shaft Kit
(#1 below) AND the output shaft.
See Service Information for service procedures.
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017
STAR ONLINE PUBLICATION
Replace as entire kit (#1) - Intermediate Shaft Kit. Replace axle outer shaft also
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017