V88

March 2020
Dealer Service Instructions for:
Customer Satisfaction Notification V88
Rear Quarter Windows
Remedy Available
2018 - 2020 (JL) Jeep Wrangler
NOTE: This campaign applies only to the above vehicles equipped with a Soft Top
(Sales Codes STA/STB/STC), Dual Top (Sales Codes ST1/ST2/ST3) or Hard Top
(Sales Code ST8).
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.
Subject
The rear quarter windows vertical retainer on about 348,655 of the above vehicles
may not be properly installed to the door rail by the customer after removal. This
condition may cause the soft top rear quarter window panels to separate from the
vehicle while driving at highway speeds.
 Copyright 2020, FCA US LLC, All Rights Reserved (kka)
Customer Satisfaction Notification V88 – Rear Quarter Windows
Page 2
Repair
FCA will mail all vehicles owners with a hard top an addendum card, owners with
of soft top vehicles an addendum card and updated tip card. These documents
show the detailed quarter window installation directions.
Parts Information
No parts are required to perform this service procedure.
Process Steps to obtain Additional Addendum Card(s) and Tip Card(s)
1. Access the “DealerCONNECT” website.
2. Select the “Recalls” link in Recall Central of DealerCONNECT.
3. Locate the campaign number V88 in “Addendum Cards” section.
4. Select and click on the campaign number open and print the cards.
5. Review the addendum card with customer and place the card(s) in the
vehicles glove box.
Special Tools
No special tools are required to perform this service procedure.
Service Procedure
1. Insert the addendum card and/or the TIP card into the vehicles glove box.
2. Return the vehicle to the customer.
Customer Satisfaction Notification V88 – Rear Quarter Windows
Page 3
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use the following labor operation number and time allowance:
Inspect vehicle glove box for updated
addendum card and /or TIP card
Labor Operation
Number
Time
Allowance
23-V8-81-03
0.0 hours
Special Service Operation
Flat Fee for inserting addendum card and/or TIP card
completion
95233054
$5.00
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.
Customer Satisfaction Notification V88 – Rear Quarter Windows
Page 4
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at campaign launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC
This notice applies to your vehicle,
CUSTOMER SATISFACTION NOTIFICATION
Rear Quarter Windows
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
V88
LOGO
VEHICLE PICTURE
Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2018 through
2020 Model Year (JL) Jeep Wrangler] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
The rear quarter windows vertical retainer on your vehicle may not be properly installed to the
door rail after removal. This condition may cause the soft top rear quarter window panels to
separate from the vehicle while driving at highway speeds.
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
QR Code
Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN V88.
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION
FCA will mail all vehicle owners with a hard top an addendum card, owners with soft top
vehicles an addendum and updated tip card. These documents show the detailed quarter
window installation directions. We ask that you insert these documents into your Owner’s
Manual.
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.