S2008000058

STAR ONLINE PUBLICATION
Case Number: S2008000058
Release Date:
04/25/2020
Symptom/Vehicle Issue: Rear Power Liftgate Does Not Unlock
Customer complaint/ technician observation: Owner complains that the power liftgate
does release to unlock the rear hatch when requested. Technician has observed the liftgate will not
unlock with the handle or the remote unlock request.
Repair Procedure: Test the involved liftgate release driver circuit P31 to unlock the liftgate using
the scan tool actuator function to confirm there is no change in the operation. If no change, inspect
the BCM’s liftgate unlock relay fuse 38 for an open, or no power feed and/or test the circuit further by
using a fused power source and applying power from the BCM, C5, black 32 Way connector to test
the P31 liftgate unlock circuit integrity, Fig 1, 2, 3.
Fig 1, C5 – BCM 32 way
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017
STAR ONLINE PUBLICATION
G923
B
Fig 2
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017
STAR ONLINE PUBLICATION
Fig 3
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017