No. 161-18
Service Bulletin Details
Public Details for: No. 161-18
Instructions for assessing the condition of vehicle taillights for visual defects.
Models from 2019
2019 PORSCHE CAYENNE |
Models from 2018
2018 PORSCHE CAYENNE |
Service Technical Information 161/18 ENU 9431 9 Complaint - Tail Light Has Visual Defects: Condition Assessment (161/18) Change overview Version Date Change 0 December 12, 2018 First publication 1 May 14, 2020 • • • • Additional order types were added Differentiation based on affected production period Part numbers for tail lights were added Information on extended warranty was added Model Line: Cayenne (9YA) Model Year: As of 2018 up to 2019 Affected Vehicles: Vehicles up to production date November 18, 2018 Subject: Tail lights (standard)/Dark-tinted tail lights (I-no. 8SB) • • Information: Outer tail lights (left and right) Tail light in rear lid Production-related visual defects can occur on the tail lights over the service life of the vehicle. These may be slight cracks at the edges ("Shining line") or significant cracks. Information Lighting components are not designed to be completely leak-tight due to the open, spray water-proof ventilation system (required for pressure compensation purposes). A build-up of moisture on lighting components is not caused by a defect and does not reduce the light output in any way. For this reason, if lighting components fog up, this is not a safety-relevant complaint and does not necessarily justify replacement of the affected lighting components. Approval for replacing lighting components and the relevant invoicing must be evaluated based on the following examples. This Technical Information is designed to help you to assess the extent of fogging and explain the situation to the customer. It is not a blanket approval for replacing components. The decision to replace a component must be made based on the information provided in this document. If you are not sure in some cases, we recommend that you get in touch with a contact person with higher authority. AfterSales May 14, 2020 Page 1 of 7 9 Service Technical Information ENU 161/18 9431 • When replacing components that will be settled under warranty or goodwill, clear documentation is absolutely essential and must be attached to the job. The documentation will be checked if required during the PSA (Porsche Service Analysis). Furthermore, we reserve the right to reject warranty claims if the instructions relating to documentation are not observed. Measure: Assess the extent of the visual defects on the tail lights based on the following criteria. If there are significant visual defects, replace the affected tail light. Information • Due to production errors and the resultant supply bottleneck, only tail lights with "significant defects" may be replaced until such a time as more spare parts are available from the supplier. • See Differentiation section for examples of "slight" and "significant" defects. • This Quick Information will be updated accordingly when the supply situation changes. Installation Position: Installation position of tail lights May 14, 2020 Page 2 of 7 AfterSales Service Technical Information 161/18 ENU 9431 9 Condition assessment Information Tail lights marked with a yellow dot were manufactured using an optimized production method and should no longer have such visual defects. Work Procedure: 1 Perform a visual inspection of the tail lights and assess the severity of the visual defects based on the following assessment criteria. Severity Level 1: Slight defect - Replacement of the tail light is not covered by warranty or goodwill Assessment criteria: • • • • Type of defect: "Shining line" - Edge at material joint shining Extent of defect: Partial Defect detection: Detailed visual inspection (close examination required) Visibility of defect: Difficult to see and depends on viewing angle Result of assessment/Instruction: • Do not replace tail lights Information Tail lights with only a slight visual defect cannot be replaced under warranty or goodwill. AfterSales May 14, 2020 Page 3 of 7 9 Service Technical Information ENU 161/18 9431 Severity example 1: Slight defect Severity Level 2: Moderate to significant defect - Replace tail light Assessment criteria: • • • • Type of defect: Significant "Shining line" (edge at material joint shining) or noticeable to significant delamination (black material peeling off and showing first signs of cracking) and/or "shell fractures" (round fractures) and/or visible cracks in the material Extent of defect: Single defect and/or several defects/widespread defects Defect detection: Visual inspection finds clear defect (at a distance of 1 meter, for example) or defect visible even without checking (clearly visible at a distance of 1-2 meter) Visibility of defect: Visible by focussing on the defect or visible by looking at the rear of the whole vehicle Result of assessment/Instruction: • May 14, 2020 Page 4 of 7 Replace affected tail light(s), for instructions, see Workshop Manual 'Removing and installing tail light' Workshop Manual 'Removing and installing tail light (rear lid)' AfterSales Service Technical Information 161/18 ENU 9431 9 Severity example 2.1: Moderate defect Severity example 2.2: Significant defect AfterSales May 14, 2020 Page 5 of 7 9 Service Technical Information ENU 161/18 9431 Parts required Parts Info: Part No. Designation – Use Qty. 00004391193 Left tail light – Vehicles with standard tail lights 1 ea. 00004391194 Right tail light – Vehicles with standard tail lights 1 ea. 00004391195 Tail light on tailgate – Vehicles with standard tail lights 1 ea. 9Y0945095K Left tail light – Vehicles with darkened tail lights (I-no. 8SB) 1 ea. 9Y0945096K Right tail light – Vehicles with darkened tail lights (I-no. 8SB) 1 ea. 9Y0945081R Tail light on tailgate – Vehicles with darkened tail lights (I-no. 8SB) 1 ea. or Invoicing For documentation and warranty invoicing, enter the labor operations, PQIS coding and part numbers specified below in the warranty claim: APOS Labor operation 94314901 Reworking tail light at the left (checking and removing and installing) 94314902 Reworking tail light at the right (checking and removing and installing) 94314903 Reworking tail light in tailgate (checking and removing and installing) 94315000 Reworking tail lights at the left + right (checking and removing and installing) 94315001 Reworking tail lights at the left + in tailgate (checking and removing and installing) 94315002 Reworking tail lights at the right + in tailgate (checking and removing and installing) 94315003 Reworking tail lights at the left, right + in tailgate (checking and removing and installing) May 14, 2020 Page 6 of 7 I No. AfterSales Service Technical Information 161/18 ENU Location (FES5) 94310 Tail light Damage type (SA4) 1500 Cracked/broken 9431 9 Information During warranty processing, please note that the tail lights are covered by an extended warranty for the affected vehicles. The warranty claim must therefore be submitted in accordance with the information provided under Technical Information '0X0000 Warranty information: Extended warranty for tail lights (64/20)'. References: Workshop Manual '0X0000 Removing and installing tail light' Workshop Manual '0X0000 Removing and installing tail light (rear lid)' Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed. © 2020 Porsche Cars North America, Inc. AfterSales May 14, 2020 Page 7 of 7