No. 49-20
Service Bulletin Details
Public Details for: No. 49-20
Instructions for reprogramming the door control units in the event that the passenger's side mirror lowering does not come back to its original position.
Models from 2020
2020 PORSCHE CAYENNE |
Models from 2019
2019 PORSCHE CAYENNE |
Models from 2018
2018 PORSCHE CAYENNE |
Service Technical Information 49/20 ENU 5773 5 Symptom - Body Exterior - Passenger's Side Mirror Lowering Does Not Swivel Back to Original Position: Re-programming Door Control Units (SY 49/20) Model line: Cayenne (9YA) Model Year: As of 2018 up to 2020 Subject: Door control unit Symptom: Following reversing, the passenger's side mirror lowering does not swivel back to the original position. Cause: This fault can occur due to a software error. Remedial Action: In the event of a customer complaint, check the hardware and software version in the driver's side door control unit. Depending on the result of the test, re-program control units or replace control units for all driver's side doors and power-window switches. Information The total time required for control unit programming is approx. 12 minutes. Date of Introduction: Adapted software is used from: Date Week 10/20 Adapted hardware is used from: Date Week 25/18 Required tools and spare parts 9900 - PIWIS Tester 3 with installed PIWIS Tester software version 39.400.010 (or higher) Battery charger with a current rating of at least 90 A, e.g. VAS 5908 Battery charger 90A Tools: • • Spare Parts: Part No. Designation Qty. 971959858E HUO Driver's side power-window switch 1 ea. 971959858F HUO Driver's side power-window switch (Hybrid) 1 ea. PAB95979312 Driver's side front door control unit 1 ea. PAB95979212 Passenger's side front door control unit 1 ea. PAB95979512 Rear door control unit 2 ea. AfterSales May 15, 2020 Page 1 of 6 5 Service 5773 ENU Technical Information 49/20 Preparatory work NOTICE Fault entry in the fault memory and control unit programming aborted due to low voltage. • Increased current draw during diagnosis or control unit programming can cause a drop in voltage, which can result in one or more fault entries and the abnormal termination of the programming process. Before commencing work, connect a suitable battery charger with a charging current of at least 90 A to the jump-start terminals in the engine compartment. NOTICE Control unit programming will be aborted if the WLAN connection is unstable. • An unstable WiFi connection can interrupt communication between the PIWIS Tester and the vehicle communication module (VCI). As a result, control unit programming may be aborted. During control unit programming, always connect the PIWIS Tester to the vehicle communication module (VCI) via the USB cable. NOTICE Control unit programming will be aborted if the driver's key is not recognized • If the driver's key is not recognized in the vehicle, programming cannot be started or will be interrupted. Place the driver's key with the back facing down into the front left storage compartment in the center console to guarantee a continuous radio link between the vehicle and the driver's key. Work Procedure: 1 May 15, 2020 Page 2 of 6 Connect a battery charger with a current rating of at least 90 A (e.g. battery charger 90 A) to the external power connection for jump-lead starting in the engine compartment. For instructions, see Workshop Manual '2706IN External power connection, jump-lead starting'. AfterSales Service Technical Information 49/20 ENU 5773 5 1 Position the driver's key in the rear area of the left cupholder in the center console between the holding struts (emergency start tray) in order to guarantee a permanent radio link between the vehicle and driver's key Emergency start tray. 2 9900 - PIWIS Tester 3 must be connected to the vehicle communication module (VCI) via the USB cable. Then connect the communication module to the vehicle and switch on the PIWIS Tester. 3 Switch on the ignition. 4 On the PIWIS Tester, call up the 'driver 's-side door control unit and 'Extended identifications' menu. Emergency start tray Check hardware and software version: If the hardware version is index D or J and the software version is less than "0430", re-program door control units. If the hardware version is index C, replace driver's side door control units and power-window switches, see Workshop Manual '645819 Removing and installing switch for power windows' Workshop Manual '577319 Removing and installing front door control unit' Workshop Manual '587319 Removing and installing rear door control unit' Re-programming door control units NOTICE Use of a PIWIS Tester software version that is older than the prescribed version • Measure is ineffective Always use the prescribed version or a higher version of the PIWIS Tester software for control unit programming. Work Procedure: 1 The basic procedure for programming a control unit is described in the Workshop Manual Workshop Manual '9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester - section on "Programming"'. Specific information on control unit programming in the context of this Technical Information: AfterSales May 15, 2020 Page 3 of 6 5 Service 5773 ENU Technical Information 49/20 Required PIWIS Tester software version: 39.400.010 (or higher) Type of control unit programming: Control unit programming using the "Campaign" function in the Additional menu on the PIWIS Tester by entering a programming code. Programming code: F8H1M Programming sequence: Read and follow the information and instructions on the PIWIS Tester during the guided programming sequence. The door control units are re-programmed and then automatically re-coded during the programming sequence. Do not interrupt programming. Programming time (approx): 12 minutes Software version programmed during this campaign: 0430 Procedure in the event of error messages appearing during the programming sequence: Workshop Manual '9X00IN Basic instructions and Procedure in the event of abnormal termination of control unit programming: Repeat control unit programming by restarting programming. Following control unit programming, the software version can be read out of the driver's-side front door control unit in the 'Extended identifications' menu using the PIWIS Tester. procedure for control unit programming using the PIWIS Tester - section on "Fault finding"'. Concluding work Work Procedure: Information The end positions of the power windows are deleted from the control unit when the battery is disconnected and connected. Perform the following procedure for all power windows: May 15, 2020 Page 4 of 6 • Pull rocker switch and fully close window once. • Pull rocker switch again. AfterSales Service Technical Information 49/20 ENU 5773 5 The upper end position of the window is stored. • Press rocker switch and fully open window once. • Press rocker switch again. The lower end position of the window is stored. 1 Carry out general subsequent work for control unit programming as described in Workshop Manual '9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester - section on "Subsequent work"'. Invoicing Invoicing: For documentation and warranty invoicing, enter the labor operations, PQIS coding and part numbers specified below in the warranty claim: APOS Labor operation 57730101 Checking front door control unit 57732501 Programming front door control unit APOS Labor operation 64581901 Removing and installing front left power-window switch 64581902 Removing and installing front right power-window switch 57731901 Removing and installing front left door control unit 57731902 Removing and installing front right door control unit 58731901 Removing and installing rear left door control unit 58731902 Removing and installing rear right door control unit I No. I No. PQIS coding: Location (FES5) 57730 Front door control unit Damage type (SA4) 1614 Function not as specified Parts Info: Part No. Designation Qty. 971959858E HUO Driver's side power-window switch 1 ea. 971959858F HUO Driver's side power-window switch (Hybrid) 1 ea. AfterSales May 15, 2020 Page 5 of 6 5 Service 5773 References: ENU Technical Information 49/20 PAB95979312 Driver's side front door control unit 1 ea. PAB95979212 Passenger's side front door control unit 1 ea. PAB95979512 Rear door control unit 2 ea. Workshop Manual '2706IN External power connection, jump-lead starting' Workshop Manual '645819 Removing and installing switch for power windows' Workshop Manual '577319 Removing and installing front door control unit' Workshop Manual '587319 Removing and installing rear door control unit' Workshop Manual '9X00IN Basic instructions and procedure for control unit programming using the PIWIS Tester' Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed. © 2020 Porsche Cars North America, Inc. May 15, 2020 Page 6 of 6 AfterSales