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From
Parts and Service Division
Subject
Request for Parts: 2016-2019 Odyssey/Pilot/Ridgeline Leak at Fuel Joint Pipe
29
2020
Expires on 06
12
2020
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Research & Support Group
Request for Parts: 2016-2019 Odyssey, Pilot & Ridgeline Fuel Leak at Fuel Joint Pipe
This message is solely directed to Honda dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda Motor Co., Inc. (AHM) is investigating certain 2018-2019 Odysseys, 2016-2019 Pilots & 2017-2019 Ridgelines with a customer complaint of a fuel leak
at the fuel joint pipe. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirement:
1. Must trace the fuel leak to the fuel joint pipe at the fuel pump or the rail connection.
2. No repair has been attempted for this issue.
3. No prior history of the fuel joint pipe replacement.
Action Required
If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Research & Support (TRS) at [email protected].
TRS will contact you to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2019)
2. Model Name (e.g. Accord)
3. Issue (e.g. Rear Brake Noise)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
Thank you.
American Honda Motor Co., Inc.
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