WI20-009

Daimler Trucks North America




For questions, comments, or to submit an inquiry, go to:
DTNAConnect > My Applications > WSC
WARRANTY DEPARTMENT
6121 N Cutter Circle, Suite A
Portland, Oregon 97217-4090
Please distribute to:
Dealer Principal, Warranty Manager, Service Manager, Parts Manager, Sales Manager
Freightliner Dealers
 Direct Warranty Customers
 Sales Terms (DTR)
Western Star Dealers
 Export
 Used Product (DTR)
FCCC Dealers
 DDC Distributors
 Travel Centers of America/Petro:Lube
Thomas Built Bus Dealers
WARRANTY INFORMATION LETTER
No.
Release
Effective
WI20-009
06/08/2020
06/08/2020
Subject
Warranty Service Replacement Engine Program Clarification
 Summary
Detroit established the Warranty Service Replacement Engine Program to support an unrepairable
catastrophic engine failure due to manufacturing defect. To improve understanding and utilization of the
program, DTNA is clarifying eligibility and engine returns.
 Failure
Scenarios
The goal is to get units back in operating condition as soon as possible. If a catastrophic failure occurs
(e.g., two engine major components* and/or block are damaged), repair the engine if possible. If the
engine failure is not repairable, use the scenarios below to determine program eligibility. Submit
Warranty service replacement engine requests via the Warranty PowerTrain application.
• Scenario 1: New product launch – reman options not in production
o Order a service replacement engine
o In Authorization # field, enter No Reman Exists
o No District Service Manager (DSM) authorization; the DSM is automatically notified through the
Warranty PowerTrain application
• Scenario 2: Failure prior to retail sale
o Failure happened when a new vehicle was en route from the manufacturing plant to the receiving
location/body builder or after vehicle delivery during a test drive
o Order a service replacement engine
o In Authorization # field, enter Prior to Retail Sale
o No DSM authorization; the DSM is automatically notified through the Warranty PowerTrain
application
• Scenario 3: Failure after retail sale
o A long block was considered but was not available
o Use of a new service replacement engine is a commercial decision that needs approval
 Vehicle should be within one (1) year of in-service and have less than 50,000 miles (81 000
km)
o DSM must authorize using a new service replacement engine
o In Authorization # field, enter authorization information from DSM
 Returning
Engines
After a Warranty service replacement engine is used, the failed engine is the property of DTNA and must
be returned per the Failed Parts to Ship Recap Report. The original failed engine does not have a core
charge so return it using the CNOCORE designation in Paragon.
 Warranty
Manual
Revision
The expanded eligibility scenarios and return content will be incorporated into the following Warranty
Manual sections. Program information remaining as is (e.g., using Warranty PowerTrain, filing claims,
etc.) was excluded from this letter.
• Policies by Component > Engines and Engine Components > Detroit Engines
• Handling and Shipping of Failed Material > Powertrain Components – Shipping to a Detroit Reman
Consolidation Center > Preparing Shipments > Engines
*A list of engine major components is available in the New Powertrain Component Statements > Engine
Major Component Warranty Coverage section of the Warranty Manual; access the manual at
DTNAConnect > Warranty Lit > Other Warranty Documents > Manual.
WARRANTY INFORMATION LETTER
Verify latest version online; access Warranty Information Letters at DTNAConnect > Warranty Lit > Warranty Letters.
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or
previously released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Warranty Information Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
No.: WI20-009
1 of 1
Daimler Trucks North America LLC is a Daimler company.
Revised: 6/3/20