PIT5411T

Bulletin No.: PIT5411T
Published date: N/A
Preliminary Information
PIT5411T TAC Part Restriction for US Dealers - Navigation Radio,
Radio, Radio Display, Radio Control/Integrated Center Stack,
Instrument Cluster, and Head-Up Display
Models
Brand:
Model:
Model Years:
VIN:
from
to
Engine:
Transmissions:
Cadillac
CT4
2020
All*
All*
All
All
Cadillac
CT5
2020
All*
All*
All
All
Chevrolet
Corvette
2020
All*
All*
All
All
Chevrolet
Trailblazer
2020
All*
All*
All
All
Chevrolet
Traverse
2020
All*
All*
All
All
GMC
Acadia
2020
All*
All*
All
All
*See Notes A, B, C
Supersession Statement
This PI was superseded to change involved models and which parts are on
restriction. Please discard PIT5411S.
Condition / Concern
US Dealers - E ective March 16, 2020 the components below will be placed on restriction through the
General Motors Technical Assistance Center.
Important: Please utilize the Dealer Case Management application to start a new DCM TAC case.
Canada Dealers - This PI is for US DEALERS ONLY, please contact York Electronics directly at (888)6509675 (Oshawa) or (800)361-2894 (Calgary).
Recommendations / Instructions
Please see notes A, B, and C below for current Infotainment components on
TAC part restrictions applicable to the 2020 models. A TAC case should not
be required to order these parts for previous model year vehicles even if they
are the same part number as the 2020 models.
Note A - Navigation Radio/Radio/Tuner - Acadia, Trailblazer, Traverse: IOR only.
- Corvette, CT4, CT5: All
Note B - Radio Control/Display/ICS (Integrated Center Stack) –
- Acadia, Trailblazer, Traverse: IOR only.
- Corvette, CT4, CT5: All
Note C - Instrument Panel Cluster (IPC) - 2020 Corvette, CT4, CT5
Depending on the concern, TAC may require additional information along
with previous testing results. Please have the part number of the component
available prior to contacting TAC for a replacement if applicable.
For radio and display requests, when possible please answer the following
questions and provide the answers when contacting TAC.
Current radio software version? (press Home, Settings, About, Build Number)
Vehicle location when condition occurred?
Date and time of issue occurrence?
How often is issue reproduced? (every time, sometimes, once)
What specific steps are necessary to reproduce the issue, what behavior is
observed?
Are there any external device(s) connected? (e.g. USB, CarPlay or Android
Auto)
Is a device connected via Bluetooth?
Is the Rear View Camera working?
Are audible warnings (chime) functional?
Is the Instrument Cluster display working normally?
What is the OnStar LED status? Does it respond when pressing call button?
Do the radio controls hard keys and/or steering wheel control buttons (if
equipped) work correctly?
Is the issue current, or has the system recovered?
If recovered, were there specific steps taken to recover it?
Is there any history of a similar issue with this vehicle?
Please have the part number of the component available prior to contacting TAC
for a replacement if applicable.
Additional SI Keywords
AM audio catalog center concern control CUE diagnostic display ESC exchange FM GPS ICS IOR IOS IOT IOU
intellilink integrated map media MP3 mylink nav navigation part parts radio reception restriction screen stack
tra c tuner UA3 UY4 video XM xmradio Z2SC
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