Circular 97DZ

Service Bulletin Details

Public Details for: Circular 97DZ

The transmission wiring harness may not be properly secured, causing it to rub and possibly become damaged.

- 2019 -

Models from 2019

2019 AUDI A6

2019 AUDI A7

Service Action
Code: 97DZ
Subject
Release Date
Transmission Wiring Harness
June 09, 2020
Country
Beginning
Model
Year
Ending
Model
Year
Vehicle
USA
USA
CAN
CAN
2019
2019
2019
2019
2019
2019
2019
2019
A6
A7
A6
A7
Affected Vehicles
Vehicle
Count
15,208
5,474
850
819
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Problem Description
Corrective Action
Code Visibility

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
The transmission wiring harness may not be properly secured, causing it to rub and possibly
become damaged.
Inspect and modify transmission wiring harness and repair wiring if necessary.
On or about June 09, 2020, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in June 2020. Owner letter examples are included in this
bulletin for your reference.
Campaign Expiration
Date
This campaign expires on December 31, 2022. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020
97DZ Page 1 of 18
Parts Information
Parts Control Type:
Upper Order Limit
Parts will be managed with a weekly Upper Order Limit. Please see Parts On
Command (POC) for your Upper Order Limit quantity.
Initial Allocation:
YES
Dealers will be sent an initial allocation prior to customer notification. If no initial
allocation was received, please reference the Repair Projection Tool (below) to view
your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
Quantity
Part Number
P.O.C. Part Description
Ordering Method
1
N -108-705-01
Protection (Protective Sleeve)
UOL
1
3D0-971-838-L
Tie wrap
UOL
Tape
UOL
2000 mm* N -105-920-02
G1
2
N -106-598-01
Tie wrap
UOL
260 mm**
N -107-327-01
Pipe (Corrugated hose)
UOL
1
N -907-988-09
Nut
UOL
2
N -910-661-01
Bolt
UOL
2
N -912-651-01
Screw
UOL
IMPORTANT PARTS INFORMATION
*Tape part number N -105-920-02 is a 25,000 mm roll of tape. One roll will repair approximately 12 cars.
**Pipe part number N -107-327-01 is a 1000 mm section of pipe. One section will repair approximately 3 cars.
NOTE
The specified part numbers reflect the status at the start of this service action. Interim updates made in ETKA can
cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should be
used.
The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2020 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
June 2020
97DZ Page 2 of 18
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
97DZ
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark Protection* as causal part
Do not claim wash/loaner under this action
G1
LABOR
Labor Op
Time Units
Description
9781 41 99
120
Rework transmission wiring harness
PARTS
Quantity
Part Number
Description
1.00
N 10870501
Protection* (Protective Sleeve)
1.00
3D0971838L
Tie wrap
12.50
N 10592002
Tape
2.00
N 10659801
Tie wrap
0.30
N 10732701
Pipe (Corrugated hose)
1.00
N 90798809
Nut
2.00
N 91066101
Bolt
2.00
N 91265101
Screw
Continued on next page
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020
97DZ Page 3 of 18
ADD ONLY if wiring damage was found
LABOR
Labor Op
Time Units
Description
9709 41 99
Up to 190 TU**
Wiring harness repair (see below for amount to
claim)
3730 25 99
Time stated on
diagnostic protocol
(up to 20 TU)
Clear faults related to damaged wiring
PARTS
Quantity
Part Number
Description
As required
See ETKA
Butt connector
As required
See ETKA
Repair wire
# of pins
(wires)
replaced
1
2
3
4-6
7-8
9-11
12-15
16-18
19-20
T.U. to claim**
30
40
50
70
90
110
130
160
190
Every claim that includes wiring will be reviewed
for claim accuracy to ensure the number of pins
(wires) replaced equals the T.U. listed in this
chart.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020
97DZ Page 4 of 18
Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject:
Service Action 97DZ – Transmission Wiring Harness
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2019 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue?
The transmission wiring harness may not be properly secured, causing it to rub and
possibly become damaged.
What will we do?
Your authorized Audi dealer will inspect and modify transmission wiring harness,
repairing wiring if necessary. This work will take about two hours to complete and will
be performed for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.
This service action will be available for you free of charge only until December 31,
2022. If you wish to have this service performed after that date, your dealer’s normal
parts and labor cost associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Relations Monday through
Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi Canada”
page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020
97DZ Page 6 of 18
Repair Overview

Modify transmission wiring harness.

Repair wiring if necessary.
NOTE

These repair instructions may differ from the labor operations and labor times listed in ELSA.

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

This procedure must be read in its entirety prior to performing the repair.

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.
NOTE
If a vehicles arrives with one or more of the following faults, this repair should be performed prior to performing
additional diagnosis. Please note that these faults can be caused by failures outside of the condition outlined in this
repair. Diagnosis and repair of such failures will not be covered under this action.
Address Word/Control Module
DTC
P17F600 (Parking lock solenoid Electrical error)
P17F500 (Parking lock solenoid Open circuit)
0002/Transmission Control Module – J217
P17F400 (Parking lock solenoid Short circuit to ground)
P18C400: parking lock solenoid, implausible signal
U008000 (Vehicle Communication Bus F)
0001/Engine Control Module – J623
0019/Databus Diagnostic Interface – J533
U010100 (Lost Communication with TCM)
U11B000 (FlexRay data bus branch 2 faulty) as sporadic or static.
U112100: Data bus missing message
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020
97DZ Page 7 of 18
Repair Instruction
Section A - Check for Previous Repair

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.

All Safety Recalls must be completed prior
to completing this campaign.

Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020
97DZ Page 8 of 18
Section B – Transmission Wiring Harness Repair
Remove subframe end panel (if equipped):

Remove noise insulation.

Remove fasteners <2, 3 and 4> and remove
end panel <1>.
Inspect transmission wiring harness for damage:

Thoroughly inspect the transmission and body
side wiring harness and routing near the areas
shown.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020
97DZ Page 9 of 18

Pay very close attention to all areas making
contact with any bracket or mount. Harness
damage may be very subtle and even a light
chaffing could lead to faults.

Repair wiring as needed per the repair
manual.
o

See ELSA Repair Manual: Repair
manual > Electrical System >
Electrical
Equipment
General
Information > 97 Wiring > Wiring
Harness and Connector Repairs
Ensure the repairs are staggered as needed
to:
1. Avoid large bunches of repairs in the
harness.
2. Avoid a repair at a critical flex point,
e.g. over the transmission cross
brace.
Remove transmission wiring harness:

Disconnect transmission
connectors <1> and <2>.

Remove transmission side wiring from the
bracket.
wiring
harness
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020
97DZ Page 10 of 18
Disconnect connectors:

Unlock and disconnect connectors <1> and
<2> from transmission.

Remove transmission wiring harness from
vehicle.
Rework transmission wiring harness:
TIP
It is helpful to mark the harness with a yellow tire
crayon at the locations for the new tie wrap clips.
This way, the tie wrap clip can be left slightly loose
and then tightened at the end of the procedure. This
will aid in orientation of the harness.

Measure 195 mm from the forward branch on
the wiring harness.

Install new tie wrap clip <1>.
Part Number
Part Description
N -106-598-01
Tie wrap clip

The opening of the new clip should face the
same direction as the original clip.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020
97DZ Page 11 of 18

Measure 200 mm from the new forward clip on
the wiring harness.

Install new tie wrap clip <1>.
Part Number
Part Description
N -106-598-01
Tie wrap clip

The opening on the new clip should face the
same direction as the original clip.

Remove the old clips <1>.

Install the new protective sleeve <1> around
the wiring harness.
Part Number
Part Description
N -108-705-01
Protective sleeve

Place the new protective sleeve <1> 10 mm
from the new rearward clip.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020
97DZ Page 12 of 18

Wrap the protective sleeve with fabric tape.
Part Number
Part Description
N -105-920-02
Fabric tape


Wrap the tape from the new rear clip <1> up
to the rear branch of the wiring harness <2>.
The taped sleeve should appear as shown.
Deburr transmission cross brace:

Using a half-round file, lightly chamfer and
smooth the rear edge of the transmission
cross brace.
NOTE
Transmission cross brace shown removed for
clarity. It is not necessary to remove the cross
brace.

Avoid removing excessive amounts of material
or deforming the cross brace.

Ensure edges that will make contact with the
transmission wiring harness are free of any
burrs before proceeding.
NOTE
Connector housing bracket shown removed for
clarity. The connector housing bracket does not
require removal from the transmission cross brace.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020
97DZ Page 13 of 18
Reinstall transmission wiring harness:

Arrow denotes direction of vehicle travel.

Route the transmission harness over the cross
brace.

Secure forward clip <1> and rearward clip <2>
to the transmission cross brace.
NOTE
Transmission cross brace shown removed for
clarity. It is not necessary to remove the cross
brace.

Forward clip attachment point shown.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020
97DZ Page 14 of 18

Rearward clip attachment point shown.

Reinstall transmission harness connectors
<1> and <2> into bracket <3>.

Ensure the harness is routed as shown.

Install new wiring harness clip <1> onto
harness as shown and secure to connector
bracket.
Part Number
Part Description
3D0-971-838-L
Tie wrap clip
TIP
Install the clip at the central point of the connector
bracket first, position the harness and then tighten
the cable tie. This will aid in orientation of the
harness.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020
97DZ Page 15 of 18

Install 130 mm of corrugated tube <1> onto
each body side wiring harness section as
shown.

Wrap corrugated tube with fabric tape.
Part Number
Part Description
N -105-920-02
Fabric tape

Ensure there is gap between the tape windings
.

Ensure the corrugated tube is secured to the
wiring harness with the fabric tape to prevent
the harness from sliding inside the corrugated
tube.
NOTE
The gaps in the tape are necessary to allow water
to flow out of the wiring harness.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020
97DZ Page 16 of 18

Reconnect, secure and lock all connectors and
wiring harness clips.

Ensure the new tie wrap clips are all secure.
Reinstall subframe end panel (if equipped) and
noise insulation:

Installation is the reverse order of removal.

All fasteners will be replaced and torqued as
follows:
Part Number
Location
Torque
N -907-988-09
Nut <4>
30 Nm
N -910-661-01
Bolt <2>
50 Nm + 90°
N -912-651-01
Bolt <3>
70 Nm + 90°

Install noise insulation in the reverse order of
removal.
Proceed to Section C.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020
97DZ Page 17 of 18
Section C – Campaign Completion Stamp

Once the campaign has been completed,
the technician should stamp the repair
order.

Stamps are available for ordering through
the Compliance Label Ordering Portal.

Proceed to Section D.
Item#: AUD4927ENG
-OR-
Item # AUD4927FRE
Section D - Parts Return/Disposal
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2020
97DZ Page 18 of 18