20NA055

Service Bulletin
Bulletin No.:
20-NA-055
Date:
May, 2020
TECHNICAL
Subject:
IPC Gauges Inoperative, numerous DIC Error Messages, No Brake or Electric Power
Steering Assist, Transmission in Default Gear, No Reverse and/or Back Up Lights, No
DRL, No Cruise or Adaptive Cruise and/or No Trailer Brake Lights
Attention: This bulletin is ONLY applicable to the Models, Model Years, equipped with the RPO’s
noted in the table below.
Brand:
Model:
Cadillac
Escalade
Chevrolet
Model Year:
from
to
2WD/4WD:
Engine:
Transmission:
2018
2019
All
L86
All
2018
2018
2WD
L83, L86, LV3
All
Silverado
2018
2018
4WD
L83, LV3
MYC
2018
2018
4WD
L86
M5U
Silverado LD
2019
2019
All
L83, LV3
All
Suburban
2018
2019
All
L83, L86
All
Tahoe
2018
2019
All
L83, L86
All
2018
2018
2WD
L83, L86, LV3
All
2018
2018
4WD
L83, LV3
MYC
Sierra
2018
2018
4WD
L86
M5U
Sierra
Limited
2019
2019
All
L83, LV3
All
Yukon
2018
2019
All
L83, L86
All
GMC
Involved Region or Country
North America, Middle East, Israel, Chile, Columbia, Ecuador, Paraguay, Peru, Uruguay
and Thailand.
Condition
Some customers may comment on one or more of the following two fault conditions:
1. Aborted Crank:
– Vehicle begins to crank, stops cranking and then has a successful start
2. CAN Lockup:
• IPC gauges inoperative
• Numerous DIC error messages
• Oil pressure gauge reads zero
• Coolant temperature gauge reads zero
• Speedometer gauge reads zero
• Tachometer gauge reads zero
• Engine appears to be operating in a reduce power mode
• No brake assist
• Possible no electric power steering assist
• Transmission in default gear
• No reverse gear and/or no back-up lights
• Fuel and battery gauges are correct
• No reverse gear and/or no back-up lights
• DRL inoperative
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Page 2
May, 2020
Bulletin No.: 20-NA-055
• Numerous DIC error messages displayed
Note: Headlights can be manually turned On.
•
•
•
•
Auto headlights inoperative
The parking lights and LED strip are On
The center-stack and radio will be operational
When the engine is stopped and the HSLAN bus goes to sleep, fault condition is
cleared.
Some customers may also comment that the vehicle begins to crank, stops cranking and
then has a successful start.
Note: U0100 alone is not a good indication of this issue. A better indication of the
condition are the symptoms listed above.
If vehicle is left in this condition for an extended period, some technicians may find U0100
(Lost Communication With Engine Control Module) set.
Some technicians may also find when the engine is stopped and the HSLAN bus goes to
sleep, the fault condition is cleared.
Cause
This condition may be caused by a software anomaly.
Correction
If you encounter a vehicle with any of the above conditions, reprogram the Engine Control
Module (ECM) with the latest available software.
Service Procedure
Caution: Before downloading the update files, be sure
the computer is connected to the internet through a
network cable (hardwired). DO NOT DOWNLOAD or
install the files wirelessly. If there is an interruption
during programming, programming failure or control
module damage may occur.
Important: Carefully read and follow the instructions
below.
• Ensure the programming tool is equipped with the
latest software and is securely connected to the
data link connector. If there is an interruption
during programming, programming failure or
control module damage may occur.
• Stable battery voltage is critical during
programming. Any fluctuation, spiking, over
voltage or loss of voltage will interrupt
programming. Install a GM Authorized
Programming Support Tool to maintain system
voltage. Refer to www.gmdesolutions.com for
further information. If not available, connect a fully
charged 12 V jumper or booster pack
disconnected from the AC voltage supply. DO
NOT connect a battery charger.
• Turn OFF or disable systems that may put a load
on the vehicles battery such as; interior lights,
exterior lights (including daytime running lights),
HVAC, radio, etc.
• Clear DTCs after programming is complete.
Clearing powertrain DTCs will set the Inspection/
Maintenance (I/M) system status indicators to NO.
Bulletin No.: 20-NA-055
May, 2020
Page 3
5431207
Important: TIS2WEB screen shown. Techline Connect
screen is similar and will be included soon.
Important: If the Same Calibration/Software Warning
is noted on the SPS screen, select OK and follow
screen instructions. After a successful programming
event, the WCC is located in the Service Programming
System dialogue box of the SPS Summary screen. No
further action is required. Refer to the Warranty section
of the bulletin.
1. Reprogram the ECM module. Refer to K20 Engine
Control Module: Programming and Setup in SI.
Modify as required (e.g., select x module from the
controller screen. Then provide step-by-step
instructions or refer to SI procedure.
Page 4
May, 2020
Bulletin No.: 20-NA-055
5431209
Important: TIS2WEB screen shown. Techline Connect
screen is similar and will be included soon.
Important: To avoid warranty transaction rejections,
you MUST record the warranty claim code provided on
the SPS Warranty Claim Code (WCC) screen on the
job card. Refer to callout 1 above for the location of the
WCC on the SPS screen
2. Record SPS Warranty Claim Code on job card for
warranty transaction submission.
Bulletin No.: 20-NA-055
May, 2020
Page 5
Parts Information
No parts are required for this repair.
Warranty Information
For vehicles repaired under the Emission coverage,
use the following labor operation. Reference the
Applicable Warranties section of Investigate Vehicle
History (IVH) for coverage information.
Labor Operation
Description
Labor Time
2886718*
Engine Control Module Reprogramming with SPS for Loss of
Communication to ECM
0.5 hr
*This is a unique Labor Operation for Bulletin use only.
Important: **To avoid warranty transaction rejections, carefully read and follow the instructions below:
• The SPS Warranty Claim Code must be accurately entered in the “SPS Warranty Claim Code” field of the transaction.
• When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty
Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “SPS Warranty Claim
Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided
by SPS.
Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on
the Job Card, the code can be retrieved in the SPS
system as follows:
1. Open TIS on the computer used to program the
vehicle.
2. Select and start SPS.
3. Select Settings.
4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be
listed on a roster of recent programming events. If the
code is retrievable, dealers should resubmit the
transaction making sure to include the code in the SPS
Warranty Claim Code field.
Version
1
Modified
Released May 04, 2020
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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