A4320392059841_1

43 Rear suspension lowering does not work
43 20 39 2059841/1 June 17, 2020.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q7
2017 - 2021
All
Adaptive suspension
Q8
2019 - 2021
All
Adaptive suspension
Condition
Customer states:
 The rear suspension lowering is intermittently not available.
Workshop findings:
At least one of the two DTCs is logged in the suspension control module, J775 (address word 0074):
 DTC C11B515 (Button for high load level, interruption/short circuit to positive).
 DTC C11B615 (Button for low load level, interruption/short circuit to positive).
Technical Background
If the button for the rear suspension lowering is
unintentionally operated when driving (for example by
objects moving in the trunk area), the rear suspension
lowering is sporadically not available (Figure 1).
Figure 1. Location of the controls for lowering the rear
suspension.
Production Solution
Not applicable.
Page 1 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
1. Explain the functionality of the system to the customer, including the possibility of unintentionally operated
when driving.
2. Clear the DTCs and release the vehicle.
Note:
Do not replace the J775 or the button for the rear suspension lowering or any other component in the vehicle.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
4316
Damage Code:
0040
Diagnostic Time:
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 20
TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Claim Comment:
As per TSB #2059841/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All part and service references provided in this TSB (2059841) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
Page 2 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.