TSB 20-2190

202190
TECHNICAL SERVICE BULLETIN
8F57 Transmission - Harsh Engagements And/Or Harsh
Upshift/Downshift
02 June
2020
This bulletin supersedes 19-2313. Reason for update: Incorrect or Incomplete Symptom
Model:
Ford
2019-2020 Edge
Transmission/Transaxle: (8F57)
Lincoln
2019-2020 Nautilus
Transmission/Transaxle: (8F57)
Summary
This article supersedes TSB 19-2313 to update the vehicles affected, vehicle symptoms, and the
production fix date.
Issue: Some 2019-2020 Edge/Nautilus vehicles equipped with an 8F57 transmission may exhibit a harsh
engagement when shifting from PARK to REVERSE, PARK to DRIVE and/or REVERSE to DRIVE with no
DTCs present. The vehicle may also exhibit a harsh upshift and downshift. These harsh engagements
may result in an engagement clunk from the driveline. This may be due to various powertrain control
module (PCM) software parameters for harsh engagements when shifting from various shifter selector
positions. To correct the condition, follow the Service Procedure to reprogram the PCM.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all the following
criteria:
• 2019-2020 Edge/Nautilus
• 8F57 transmission
• Customer complaint of one or more of the following symptoms with no DTCs present:
- Harsh engagements when shifting from PARK to REVERSE, PARK to DRIVE and/or
REVERSE to DRIVE
- Harsh upshift or downshift
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part
Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior
approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the
identified causal part and verified using the OASIS part coverage tool.
Labor Times
Operation
No.
Description
2019-2020 Edge/Nautilus 8F57 Transmission: Retrieve DTCs And Reprogram
The PCM (Do Not Use With Any Other Labor Operations)
Repair/Claim Coding
Causal Part:
RECAL
Condition Code: 04
202190A
Time
0.3
Hrs.
Service Procedure
1. Reprogram the PCM using the latest software level of the appropriate Ford scan tool.
NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift
strategy which allows the vehicle's computer to learn the transmission's unique parameters and
improve shift quality. When the adaptive strategy is reset, the computer will begin a relearning
process. This relearning process may result in firmer than normal upshifts and downshifts for
several days.
© 2020 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge,
tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do
not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the
Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended
Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was
current at the time of printing. Ford Motor Company reserves the right to supersede this information with updates. The most recent
information is available through Ford Motor Company's on-line technical resources.