SSM 48935

Service Bulletin Details

Public Details for: SSM 48935

Some 2019 f-150/ranger/continental/edge/nautilus/mustang/fusion/mkz vehicles may experience voice prompts that skip or have short pauses while directions are being provided. Engineering is currently working on a solution for this condition.


- 2019 -

Models from 2019
2019 FORD EDGE
2019 FORD F-150
2019 FORD FUSION
2019 FORD FUSION ENERGI
2019 FORD FUSION HYBRID
2019 FORD MUSTANG
2019 FORD RANGER
2019 LINCOLN CONTINENTAL
2019 LINCOLN MKX
2019 LINCOLN MKZ
2019 LINCOLN MKZ HYBRID
2019 LINCOLN NAUTILUS 
SSM 48935 - 2019 Various Vehicles - Audio Voice Prompt Concerns While
Providing Directions
Some 2019 F-150/Ranger/Continental/Edge/Nautilus/Mustang/Fusion/MKZ vehicles may experience
voice prompts that skip or have short pauses while directions are being provided. Engineering is
currently working on a solution for this condition. Please inform customers that Ford is developing a
software fix that is expected in early August. In the interim, let the customer know they can continue
to drive the vehicle and schedule a follow-up appointment with the customer for early August 2020.
Once the update becomes available, contact the customer and confirm the service appointment is
going forward. Monitor OASIS for updates.
APPLICABLE VEHICLES
2019 CAR: PL D544N CONTINENTAL
2019 CAR: DQ CD539N EDGE
2019 TRUCK: FC P552N F-150
2019 CAR: C7 CD391N FUSION
2019 CAR: C7 CD391N FUSION
2019 CAR: D9 U540N MKX
2019 CAR: C9 CD533N MKZ
2019 CAR: ZG S550N MUSTANG
2019 TRUCK: FG P375N RANGER

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