Campaign T4X Dea
Service Bulletin Details
Public Details for: Campaign T4X Dea
Certain 2019-2020 nexo (fe), 2020 palisade (lx2), and 2019 - 2020 santa fe (tm) vehicles equipped with the power tailgate may experience a nonoperational condition. This campaign provides service procedures to inspect and when necessary, pe
Models from 2019
2019 HYUNDAI NEXO |
2019 HYUNDAI SANTA FE |
Service Campaign T4X Dealer Best Practice Date: June 25, 2020 Attn: Dealer Principal/General Manager/Service Manager/Parts Manager Subject: Service Campaign T4X: POWER TAILGATE SPINDLE WIRE HARNESS INSPECTION/REVISION (TSB #20-01-022H-1 supersedes TSB #20-01-022H) – v2 Updates To This Document • Update to TSB #20-01-002H-1 to include 2019-2020 Santa Fe (TM) Date 06/25/20 *** Dealer Stock and Retail Vehicles Only *** Dealers must perform this Service Campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair. Affected Vehicles Hyundai is conducting a Service Campaign to inspect the power tailgate harness and when necessary, perform the power tailgate spindle wire harness revision. The affected vehicles include: • Certain 2019-2020 Nexo (FE), 2020 Palisade (LX2), and 2019 - 2020 Santa Fe (TM) equipped with power tailgate. Hyundai is initiating this action to ensure the quality of its vehicles and the continued satisfaction of Hyundai customers. Description Certain 2019-2020 Nexo (FE), 2020 Palisade (LX2), and 2019 - 2020 Santa Fe (TM) vehicles equipped with the power tailgate may experience a nonoperational condition. This campaign provides service procedures to inspect and when necessary, perform the power tailgate spindle wire harness revision. Service Action Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements. Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed. Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement. • Eco-friendly vehicle owners should be provided an equivalent eco-friendly SRC, or alternative transportation, as needed. Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work. • Use Greeters, Porters and Service Consultants to bring vehicles to Technicians to make it easier for them to stay working in the bay. • Ensure wire harness is not twisted after inspecting the power tailgate spindle wire harness. • Be careful not to spill the Loctite 401 liquid onto the vehicle’s paint surface. Return – Review all completed campaigns and repairs to answer any customer questions. Also, schedule the customer’s next service. Reconnect – Follow up for customer satisfaction. Parts Please review parts as outlined in the corresponding TSB (TSB #20-01-022H-1). Customer Notification None Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers. Hyundai Motor America Key Contact Information Contact Information Dealer Support Description Parts [email protected] 1-800-545-4515 Parts ordering hotline Techline 1‐800‐325‐6604 Warranty HELPREP Line 1‐877‐446‐2922 Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center [email protected] Warranty Prior Approval (PA) Center for Hyundai Dealers Xtime Technical Support [email protected] 1‐866‐984‐6355 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes AutoLoop Technical Support [email protected] 1-877-850-2010 CDK Technical Support https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Customer Support Contact Information Description Hyundai Customer Care Center (Recall /Campaign Questions) 1‐855‐671‐3059 Customer questions or concerns related to recall or service campaigns Hyundai Recall / Campaign Website Hyundai Customer Care Center (General Questions) www.hyundaiusa.com/recall Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance 1-800-243-7766 1‐800‐633‐5151 Hyundai Roadside Assistance Key Reference Information Name Campaign Central Car Care Scheduling (Xtime) - Tutorials Car Care Scheduling (Xtime) - Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Source Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. Log into Xtime 2. Under the menu at the top left, select ‘CONFIGURE’ 3. Under the dealership tab, click “EMAIL COMMUNICATION” 4. Slide the toggle to “ADVANCED” 5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management Service Rental Car (SRC) Program www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. Recall Campaign Website NHTSA Website www.hyundaiusa.com/recall www.safercar.gov Appendix Updates To This Document • Initial communication to dealers. Date 05/13/20