Warranty Extensi

Warranty Extension TXXH Dealer Best Practice
Date: June 26, 2020
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Warranty Extension TXXH: Multifunction Switch Warranty Extension and Replacement (TSB #20-BE-009H) v1
Updates To This Document
•
Initial Communications to Dealers
Date
06/26/20
Affected Vehicles
Hyundai is extending the multifunction switch assembly warranty and providing a service procedure to replace the multifunction switch
assembly.
Applicable Models:
• Certain 2015-2016 MY Genesis (DH) vehicles
Hyundai is initiating this action to ensure the continued satisfaction of Hyundai customers.
Description
Hyundai is extending the multifunction switch assembly warranty to 15 years with unlimited miles from the date of original retail delivery
or date of first use (whichever occurs first). A service procedure is provided to replace the multifunction switch assembly. Certain
vehicles may exhibit intermittent headlight flickering while driving with light switch on the AUTO light mode.
Refer to the warranty and service parts information outlined in the TSB whenever the multifunction switch assembly replacement is
required.
Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and
advise the customer on time requirements.
Readiness – Review this announcement and any accompanying FAQs with all Service and Parts staff including
Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate
capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary
tools, campaign parts and shop equipment as needed.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a
copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign,
note this on the repair order and request the customer’s signature next to the statement.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality
Control your work. If a part is found in need of replacement while performing the repair for this TSB, and the affected part is
still under warranty, please submit a separate claim using the same Repair Order. If the affected part is out of warranty,
submit a prior approval request for goodwill consideration prior to performing the work.
• After disconnecting the negative battery terminal, wait 3 minutes to allow the system to charge before proceeding
with repair.
Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s
next service.
Reconnect – Follow up for customer satisfaction.
Parts
Please review the parts information as stated in the TSB.
Customer Notification
HMA will be notifying affected customers in August, 2020.
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Key Contact Information
Contact Information
Dealer Support
Description
Parts
[email protected]
1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
AutoLoop Technical Support
[email protected]
1-877-850-2010
CDK Technical Support
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
https://serviceconnect.support.cdk. Assistance with Car Care Scheduling:
com/
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Customer Support
Contact Information
Description
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or
service campaigns
Hyundai Recall / Campaign
Website
Hyundai Customer Care Center
(General Questions)
www.hyundaiusa.com/recall
Updated information related to a specific recall or service
campaign
Customers general questions, non‐campaign
related
Hyundai Roadside Assistance
1-800-243-7766
1‐800‐633‐5151
Hyundai Roadside Assistance
Key Reference Information
Name
Campaign Central
Car Care Scheduling (Xtime) – Tutorials
Car Care Scheduling (Xtime) - Recall Appointment
Notification
Parts – Campaign Parts Management (CPM)
Procedure
Source
Consolidated repository of recall and service campaign dealer best practices.
Located on the service tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library >
Car Care Scheduling
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library >
Campaign Parts Management
Service Rental Car (SRC) Program
www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS> SERVICE tab> select
UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Recall Campaign Website
NHTSA Website
www.hyundaiusa.com/recall
www.safercar.gov