Initial NCU - 44

News Channel Update | Vans Customer Service and Parts
TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
Initial Recall Campaign Notification
Model 447 (Metris)
Model Year 2019
Inspect Propeller Shaft
RE:
FROM: Anthony Washington, Department Manager,
Regulations and Certifications
DATE: June 16, 2020
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update | Vans Customer Service and Parts
Campaign No. :
TBD
Campaign Desc. :
PDGDREIGE
Inspect Propeller Shaft
This is to notify you of the upcoming Recall Campaign to inspect the propeller shaft on approximately 12 MY19 Mercedes-Benz
Metris (447) vehicles. The recall campaign will be visible on the www.safercar.gov website and may generate questions from
customers. All affected VINs will be flagged as “PENDING” in VMI.
Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vans, has determined that on
certain Metris vehicles from platform 447 (VS20), the propeller shaft may not be attached to the
intermediate bearing according to the specification. If the propeller shaft is improperly attached to the
intermediate bearing, over time damage to the propeller shaft joint could occur. The rotational
imbalance of the shaft could lead to vibrations to the underbody of the vehicle, and to inaccurate
signals to the airbag control unit. If improper signals are sent to the airbag control unit, the frontal
airbags could inadvertently deploy, increasing the risk of injury to front occupants and increasing the
risk of a crash.
An authorized Mercedes-Benz Metris dealer will inspect the propeller shaft of the potentially affected
vehicles and replace it as needed.
Issue
What We’re Doing
Parts are still being verified. An additional notification will be sent when parts are
available for repair.
Vehicles Affected
Model Year 2019
Metris (VS20) / Platform 447
Parts
Vehicle Model Year(s)
Vehicle Model
Vehicle Populations
Total Recall Population
12
Dealer Inventory
0
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19 Metris vehicles in dealer inventory
covered by this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19 Metris vehicles covered by
this notification until the vehicle has been repaired.
Next Steps/Notes
Customer Notification Timeline
An owner notification letter will be mailed in Mid-July 2020.
VAOMS/SOMS
VAOMs – This recall may generate questions from your dealers. Please forward this
notice to your dealers ASAP.
Rental Fleet Partners
This recall may affect vehicles in your fleet. Please contact your respective MBUSA
fleet representative for further information and next steps. For repairs, please
contact your preferred MBUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and
customer satisfaction.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz AG Company
Sandy Springs, GA 30328
770.705.0600