A9120842060194_1

PSS 91 MIB3: Gas stations cannot be selected via the pop-up window
91 20 84 2060194/1 July 13, 2020.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
2021
All
MIB3
Condition
Customer states:
 Gas stations cannot be
selected via the automatic
pop-up window.
 As the fuel level becomes low,
an automatic pop-up window
with the message "Refueling
alert: your tank is nearly
empty. Tap here to find gas
stations in your area" appears.
 If the customer selects the
pop-up window, no gas station
POI along the route is shown
(Figure 1).
Figure 1. Blank pop-up window.
Technical Background
A software related problem causes this feature to be unavailable.
Page 1 of 2
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Production Solution
An updated software is expected to be available by Q3/2021.
Service
1.
Explain to the customer that a solution is forthcoming for 3rd quarter of 2021 and that no repairs are
necessary at this point. Do not replace any components for this condition since this will not resolve the
customer’s concern.
2.
Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in
AccessAudi (under Related Links >> Service), or through the Technical Assistance page in Elsa.
Tip: As a workaround, the customer can either search for gas stations via the voice command “I need gas”.
Or
Start the route guidance via the POI search.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2060194) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 2 of 2
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.