B010520

7/6/2020
01 05 20_N47T/N57T EGR COOLER: LTD WTY EXTENSION TO 10 YEARS WITHOUT MILEAGE LIMIT
SIB 01 05 20
N47T/N57T EGR COOLER: LTD WTY EXTENSION TO 10 YEARS
WITHOUT MILEAGE LIMIT
2020-06-11
What’s New (Specific text highlighted):
Part number descriptions corrected for two items located in the Part Information section.
MODEL
E-Series
F02
Model Year
2015
Model Description
740Ld xDrive Sedan
F10
2014 - 2016
535d Sedan
F10
F15
F25
F30
2014 - 2016
2014 - 2018
2015 - 2017
2014 - 2018
535d xDrive Sedan
X5 xDrive35d
X3 xDrive28d
328d Sedan
F30
2013 - 2018
328d xDrive Sedan
F31
2014
F31
2014 - 2018
328d Sports Wagon
328d xDrive Sports
Wagon
Production Dates
February 13, 2014 – May 8, 2015
September 12, 2013 – September 30,
2016
June 17, 2013 – September 21, 2016
June 25, 2013 – June 30, 2018
March 10, 2014 – December 21, 2016
June 24, 2013 – April 18, 2018
September 14, 2013 – October 11,
2018
April 16, 2013 – April 18, 2013
Engine
N57T
June 21, 2013 – December 10, 2018
N47T
N57T
N57T
N57T
N47T
N47T
N47T
N47T
Note: The Model information above is for informational purposes only. It is not the only deciding factor.
ELIGIBLE VEHICLES
If Recall Campaign 18V-755: Exhaust Gas Recirculation (EGR) Cooler Inspection (and repair) (SI B11
17 18) applies and shows open on an Eligible Vehicle, then this bulletin does not apply.
To assist you in identifying those vehicles that have this component-specific extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Component-specific
Vehicle Comment shown below:
To assist you in identifying those vehicles that have this component-specific extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Component-specific
Vehicle Comment shown below:
Please see SI B01 05 20 (DC 11 71 90 04 00). For this vehicle, the Exhaust Gas
Recirculation (EGR) Cooler limited warranty for defects in materials or workmanship has
been extended to 10 years without mileage limit as determined from the original in-service
date. This coverage is subject to the same vehicle eligibility requirements, limitations, and
exclusions that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and
Light Trucks.
Note: Before performing a repair and submitting a claim, first confirm that the vehicle has the above Notice
of Limited Warranty Extension in the DCSnet Warranty Inquiry Vehicle Comments section.
If you have Extended Limited Warranty (ELW) eligibility and/or coverage questions, please contact the
Warranty department through IDS by selecting Coverage, Policy, Coding Questions and Mileage
Corrections prior to performing any repair.
INFORMATION
For the eligible vehicles, BMW of North America, LLC (BMW NA) is extending the limited warranty for the
vehicle’s Exhaust Gas Recirculation (EGR) Cooler to:
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01 05 20_N47T/N57T EGR COOLER: LTD WTY EXTENSION TO 10 YEARS WITHOUT MILEAGE LIMIT
10 years without mileage limit as determined by the vehicle’s original in-service date.
For the eligible vehicles, BMW of North
America, LLC (BMW NA) is extending the
limited warranty for the vehicle’s Exhaust
Gas Recirculation (EGR)
Cooler (shown) to:
10 years without mileage limit as
determined by the vehicle’s original inservice date.
This component and issue-specific limited warranty extension applies to defects in materials or
workmanship.
This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Note: This bulletin is notice of a limited warranty extension. This is NOT a notice of a Recall
or Service Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.
Customer Notification Letter
Even though this is NOT a Recall, BMW NA is sending VIN-specific customer notification letters.
SITUATION
The vehicle demonstrates a power loss and the malfunction indicator lamp (MIL) on.
The following fault codes may be stored in the DDE:
24CE00 - Hot film air mass meter: Ratio of measured to calculated air mass too high
27F000 - Charge air hose monitoring in idle: Charge air hose fallen down
290900 - Air system, air to EGR air mass flow plausibility: Measured air mass compared to
calculated air mass too high
290A00 - Air system, air to EGR air mass flow plausibility: measured air mass compared to
calculated air mass too high and high charging pressure control deviation
Additionally, the customer may also state that from the engine compartment there is:
A whistling noise;
A diesel exhaust smell; and/or
A smell of melted plastic.
The intake manifold (intake system) is found to have thermal deformation or damage. Melt through may also
be found in the area of the EGR inlet and randomly around the intake system.
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01 05 20_N47T/N57T EGR COOLER: LTD WTY EXTENSION TO 10 YEARS WITHOUT MILEAGE LIMIT
CAUSE
The reason for the SITUATION, there is:
1. Excessive thermal load from the EGR system on the intake components; which results with
2. Excessive unmetered air leaks on the intake/charge air system
CORRECTION
Follow the attachment below that applies to diagnose and repair the vehicle:
For N47T engines – B010520 N47T; or
For N57T engines – B010520 N57T
PARTS INFORMATION
This issue and repair information was previously made available in Service Information Bulletins B11 07
16 and B11 17 18.
The release of this bulletin should not require your center to increase its current inventory of the
part numbers listed below.
Only use and invoice the part numbers below that apply.
Performing a part number look-up in ETK (EPC) by VIN or model in place of using/invoicing the
following part numbers may result with the wrong part numbers being invoiced and installed, this
could delay the payment of claim.
Part Number:
11 71 7 794 785
11 71 7 799 853
13 62 8 637 896
And
11 71 8 476 994
Or
11 71 8476993
Description:
O-ring (included with the replacement EGR valve)
Pipe (union) socket
Sensor boost pressure N47 N57
Quantity:
1
2
1
EGR Cooler (F15 built up to 9/2015, and all F25 and F02)
1
EGR Cooler (F15 built 10/2015 and later; and all F30, F31,
F10)
1
Small parts set of the exhaust-gas recirculation cooler
engine N47
1
Small parts set of the exhaust-gas recirculation cooler
engine N57
1
Intake pipe with air flap control F02 F10 (N57T)
1
Intake pipe with air flap control F15 (N57T)
1
Intake pipe with air flap control F25 F30 F31 (N47T)
1
Description:
Coolant (1 Gallon concentrate)
Quantity:
Sublet as
And
11 71 8479905
Or
11 71 8 490 221
And:
11 61 7 811 909
Or:
11 61 8 514 731
Or
11 61 8 514 771
Bulk Material
Part Number:
82 14 1 467 704
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01 05 20_N47T/N57T EGR COOLER: LTD WTY EXTENSION TO 10 YEARS WITHOUT MILEAGE LIMIT
needed
WARRANTY INFORMATION
This component’s issue-specific limited warranty extension to 10 years without mileage limit applies to
eligible US-specification BMW vehicles that are registered, operated and have their covered repair
performed by an authorized BMW center in the United States (including Puerto Rico) for defects in materials
or workmanship.
The existing limited warranty coverage for the whole vehicle and other components has not
changed.
This coverage supersedes the coverage that is provided under the BMW Certified Pre-Owned Program or
any BMW Group Vehicle Service Contract that applies to the vehicle.
Should this component fail again for issue described in this bulletin, it is covered by the remaining portion of
the extended limited warranty coverage period.
Non-Qualifying Repairs
Non-US specification vehicles, ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered under the
terms of this limited warranty extension.
Qualifying Repairs - Claim Submission
There is overlapping labor contained within the flat rate labor operations provided below, please
use the FRU Plausibility check tool to identify the overlapping labor and reduce the stated FRU
allowances accordingly prior to claim submission.
Claim this work with the defect code and labor operations provided below.
Defect Code:
1171900400 F02 F10 F15 F16 F25 F26 F30 F31 N47 N57 US EGR cooler
Labor Operation Description
00 00 006
Labor Allowance
Performing vehicle test (with vehicle diagnosis system –
checking faults) (Main work)
Refer to AIR
Performing vehicle test (with vehicle diagnosis system –
checking faults) (Plus work)
Refer to AIR
Connect an approved battery charger/power supply
Refer to AIR
Performing vehicle diagnosis – test module
Work time (WT)
Removing and installing/replacing EGR cooler
Refer to AIR
Or:
00 00 556
And:
61 21 528
And, as
necessary:
61 00 006
And:
11 71 600
And:
11 99 000
Inspecting EGR valve, EGR valve removed and replace if 1 FRU
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01 05 20_N47T/N57T EGR COOLER: LTD WTY EXTENSION TO 10 YEARS WITHOUT MILEAGE LIMIT
necessary (with 11 71 600, EGR valve removed)
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006.
And, for the
N57T engine only
Labor Operation
Description
Removing and inspecting/replacing high pressure
auxiliary EGR cooler (EGR cooler’s production date is
before 15.02.20 (YY.MM.DD or February 20, 2015)
11 71 704
Labor Allowance
Refer to AIR
And, as if necessary:
Labor Operation Description
Labor Allowance
11 61 551
Refer to AIR
Replace intake manifold
And, if necessary:
18 31 580
Removing and inspecting/replacing Diesel particulate filter
Refer to AIR
(DPF)
And:
18 31 900
Additional job while replacing particulate filter (Resetting
adaptations values)
Refer to AIR
Refer to AIR for the corresponding flat rate unit (FRU) allowances and reduce as necessary.
Work time labor operation code 61 00 006 is not considered a Main labor operation; however; it
does require an individual punch time to support the FRU amount claimed and an explanation on the repair
order and in the claim comments section.
Work time labor operation code 11 99 000 is not considered a Main labor operation. Also, since the work
time FRU allowance to be claimed is specified, a separate punch time is not required. However; it still
requires an explanation on the repair order and in the claim comments section.
And, as needed:
Sublet – Bulk Materials (RO and Claim Comments Required)
Sublet Code See the sublet
4
reimbursement
calculations below
Reimbursement for the repair-related bulk materials (Do not
use the BMW part numbers for claim submission)
Sublet reimbursement calculation for claiming the applicable repair-related bulk materials (BMW part
numbers) is at the dealer net price amount for the quantities used plus your center’s handling.
BMW Antifreeze/Coolant: Claim the corresponding sublet dollar amount for the quantity needed to replace
what was drained with a 50/50 coolant/water solution.
Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.
Consequential Repair
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01 05 20_N47T/N57T EGR COOLER: LTD WTY EXTENSION TO 10 YEARS WITHOUT MILEAGE LIMIT
When additional work and/or part replacements are required as a direct result of the issue described in this
Service Information bulletin, claim these items under the under the defect code listed above together with
the corresponding labor operations (including any additional diagnosis) listed in AIR if applicable.
Please explain the reason for this consequential repair work (the why and what) on the repair order and in
the claim comments section.
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, BMW of North America, LLC (BMW NA) will provide reimbursement
for qualifying customer-pay repairs that were performed on an eligible vehicle prior to the release of this
component-specific limited warranty extension.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusions
that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs That Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to
repairs that were performed using (including those repairs that result from using) non-genuine BMW parts
and/or used BMW passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair That Qualifies
For a customer to request reimbursement for a qualifying customer-pay repair performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto Rico),
please have him/her submit his/her reimbursement request online at www.BMW-RP.com under the following
reference:
B-ELWR 2020 N47T/N57T EGR Cooler 10Y/Unlimited Miles
Reimbursement Request Procedure
The online process is initiated by attaching/sending PDF files of the supporting documentation for the prior
repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW Customer Reimbursement Center
Attention: B-ELWR 2020 N47T/N57T EGR Cooler 10Y/Unlimited Miles
P.O. Box 54067
Hurst, Texas 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
BMW Owner/Operator Inquiries and Assistance
For all other questions, please contact the BMW’s Customer Relations and Services via email
at [email protected] or via telephone at 1-800-831-1117.
Supporting Materials
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01 05 20_N47T/N57T EGR COOLER: LTD WTY EXTENSION TO 10 YEARS WITHOUT MILEAGE LIMIT
picture_as_pdf B010520 N47T.pdf
picture_as_pdf B010520 N57T.pdf
picture_as_pdf B010520_Customer Letter.pdf
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B01 05 20
4/2020
N47T Engine EGR Cooler Diagnosis and Determining the Condition of the Intake System
1.
Remove the engine cover and inspect the intake manifold and venturi pipe to the throttle for holes or
cracks.
Are there visible signs, on the intake
manifold and venturi pipe, of
overheating, similar to the illustration
(1)?
• YES – go to step 4.
• NO – continue with step 2.
2. Perform the air mass system test in ISTA (path Function Structure/Power train/Diesel fuel
electronics/Air mass/Air mass system test.
a. Select test: Charge group functional check. The tests checks the integrity of the charge air and
intake systems.
b. Listen and isolate any whistling in the charge air and intake systems while the test is running.
c. At the end of the test the throttle valve will close which causes the engine to shut off.
Did the engine shut down smoothly?
• YES- Check the results of the test plan and check the charge air circuit of the induction system
(air flow before the throttle valve).
o Repair as necessary.
o Do not continue with the rest of this procedure.
•
NO (engine stumbles or runs rough before shutting off) – there is a leak in the intake or EGR
system (air system after the throttle valve). Continue to Step 3.
3. Check the EGR system.
Is the EGR system leaking (external exhaust leak)?
• YES- repair as necessary.
o Repeat the test plan for the charge air system to confirm repairs.
o Do not continue with the rest of this procedure.
•
NO- continue to Step 4.
4. Check the intake manifold and venturi pipe for leaks.
Did you find any leaks?
NO – go to step 8.
YES – determine cause of leak.
A. If either component is damaged, continue to Step 5.
B. If leaks are found with no damage (leaking gaskets or sealing rings)
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•
•
•
4/2020
Repair as necessary.
Repeat the test plan for the charge air system to confirm repairs.
Do not continue with the rest of this procedure.
5. Remove the intake manifold (Refer to Repair Instruction RA 11 61 550 Removing and
installing/renewing intake plenum).
6. Check all swirl flaps for damage
or melted/missing parts (1).
Are any swirl flaps damaged?
YES- Continue to step 7.
NO - Go to step 8.
Note: N57T is pictured, N47T is similar.
7. Check compression of all cylinders (Step 6 = Yes only).
• Refer to Repair Instruction RA 11 00 540 Checking compression of all cylinders.
• The cylinders compression should be greater than 16 bar (232 psi).
• The compression test is to be performed after the engine has reached operating temperature.
• When performing the test, count the rotations of the engine crankshaft and apply the same rotations
to each other cylinder of the compression test. The industry standard is four (4) rotations per
cylinder.
• When comparing the values of all cylinders, the compression results should not vary by more than
2 bar or 29.01 psi between the cylinders.
Is compression performance of one or more cylinders out of range?
YES– Submit a TC case to the TC Engine group for further repair assistance. Continue with step 8 to
determine the cause of the damage to the intake system.
NO– continue to Step 8.
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8. Remove the EGR valve and
check for jamming (valve is
normally sprung closed).
Is the EGR valve jammed or
stuck open?
YES- continue to step 10.
NO – go to Step 9.
9. Check the bypass flap on the EGR
cooler.
Is the flap binding?
YES- Replace the cooler (with EGR
valve.
NO – Reinstall the EGR valve and
continue to Step 11.
10. If the EGR valve is stuck open, check the valve for debris holding the valve open.
Is there debris jamming the valve open?
• YES (debris) - Replace the EGR cooler (with new EGR valve).
• NO (open, but no debris) - Continue to Step 11.
11. Check for faults after all repairs and re-run appropriate test plans to confirm diagnosis and repairs.
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N57T Engine EGR Cooler Diagnosis and Determining the Condition of the Intake System
1. Remove the engine cover and inspect the intake manifold and venturi pipe to the throttle for holes or
cracks.
Are there visible signs, on the intake
manifold and venturi pipe, of
overheating, similar to the illustration
(1)?
• YES – go to step 5.
• NO – continue with step 2.
2. Perform the air mass system test in ISTA (path Function Structure/Power train/Diesel fuel
electronics/Air mass/Air mass system test.
a. Select test: Charge group functional check. This test checks the integrity of the charge air and
intake systems.
b. Listen and isolate any whistling in the charge air and intake systems while the test is running.
c. At the end of the test the throttle valve will close which causes the engine to shut off.
Did the engine shut down smoothly?
• YES- Check the results of the test plan and check the charge air circuit of the induction system
(air flow before the throttle valve).
o Repair as necessary.
o Do not continue with the rest of this procedure.
•
NO (engine stumbles or runs rough before shutting off) – there is a leak in the intake or EGR
system (air system after the throttle valve). Continue to Step 3.
3. Check the EGR system.
Is the EGR system leaking (external leaks)?
• YES- repair as necessary.
o Repeat the test plan for the charge air system to confirm repairs.
o Do not continue with the rest of this procedure.
•
NO- continue to Step 4.
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4. Check the intake manifold and venturi pipe for leaks.
Did you find any leaks?
NO – go to step 8.
YES – determine cause of leak.
A. If either component is damaged, continue to Step 5.
B. If leaks are found with no damage (leaking gaskets or sealing rings)
• Repair as necessary.
• Repeat the test plan for the charge air system to confirm repairs.
• Do not continue with the rest of this procedure.
5. Remove the intake manifold (Refer to Repair Instruction RA 11 61 550 Removing and
installing/renewing intake plenum).
6. Check all swirl flaps for damage
or melting/missing parts (1).
Are any swirl flaps damaged?
YES- Continue to step 7.
NO – Continue to step 8
7. Check compression of all cylinders (Step 6 = Yes only).
• Refer to Repair Instruction RA 11 00 540 Checking compression of all cylinders.
• The cylinders compression should be greater than 16 bar (232 psi).
• The compression test is to be performed after the engine has reached operating temperature.
• When performing the test, count the rotations of the engine crankshaft and apply the same rotations
to each other cylinder of the compression test. The industry standard is four (4) rotations per
cylinder.
• When comparing the values of all cylinders, the compression results should not vary by more than
2 bar or 29.01 psi between the cylinders.
Is compression performance of one or more cylinders out of range?
YES– Submit a TC case to the TC Engine group for further repair assistance.
NOTE: Continue with step 8 to determine the cause of the damage to the intake system and
insure no loose parts are still in the EGR or exhaust system.
NO– continue to Step 8.
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8. Remove the EGR valve and check
for jamming (1) (valve is normally
sprung closed).
Is the EGR valve jammed or
stuck open?
YES- continue to step 10.
NO – go to Step 9.
9. Check the bypass flap on the EGR
cooler.
Is the flap binding?
YES- Replace the cooler (with EGR
valve).
NO – Reinstall the EGR valve and
continue to Step 11.
10. If the EGR valve is stuck open, check the valve for debris holding the valve open.
Is there debris jamming the valve open?
• YES (debris) - Replace the EGR cooler (with new EGR valve). Continue to Step 11
• NO (open but no debris) - Continue to Step 11.
11. Remove the auxiliary EGR cooler. Refer to Repair Instruction 11 71 101 Removing and installing /
replacing the exhaust-gas recirculation cooler at the diesel particulate filter (N57 D30 O1 with SCR).
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12. Inspect the cooler by-pass flap (1).
Is the flap intact?
YES- Check the production date of the cooler
(1). If the production date is before 15.02.20
(YY.MM.DD or February 20, 2015) replace
the cooler. If the production date is newer –
reinstall the cooler.
NO (flap missing or damaged) – Replace the
cooler and continue to step 13.
13. The following steps are to check for damage due to the missing aux. EGR cooler flap.
• Remove the diesel particulate filter (DPF) and check for debris. Follow Repair Instruction 18 31
080 Removing and refitting/replacing diesel particulate filter (N57 D30 O 1 with SCR). Check
integrity of the honeycomb of the DPF.
• Clean out or replace the DPF as necessary.
• Check the turbo impellor
Are the fins damaged?
o YES- repair as necessary.
o NO – reinstall the exhaust components
14. Check for faults after all repairs and re-run appropriate test plans to confirm diagnosis and repairs.
4
47911 HALYARD DRIVE
STE. 200
17539BMW0040N87564
PLYMOUTH, MI 48170
DO NOT MAIL REPAIR ORDERS TO THIS ADDRESS
FAFTFFDDDFTDDDFDDAFFFDTAADDAFDTDDDDDFATAADFFTDDDDTDTATDDFFTTDTDFT
April 2020
This “Important Limited Warranty
Identification Number (VIN) of 5UXW
plies to the BMW vehicle with the Vehicle
.
Dear BMW Owner/Lessee:
BMW is committed to delivering the ultimate in product satisfaction to our customers.
Towards that end, BMW is extending the limited warranty for the:
•
 Exhaust Gas Recirculation (EGR) Cooler
On the above-referenced vehicle to:
•
 10 years without mileage limit as determined by your vehicle’s original inservice date.
This “component-specific” limited warranty extension applies to defects in materials or
workmanship. This coverage is subject to the same vehicle eligibility requirements, limitations, and
exclusions that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light
Trucks.
This is notice of a “limited warranty extension.” This is not a notice of a Recall or
Service Action.
Company
BMW of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood, NJ
07675-1227
Telephone
(800) 831-1117
E-mail
Customerrelations@
bmwusa.com
Website
www.bmwusa.com
If a repair to this component is required, please contact your nearest authorized BMW center in the
United States or Puerto Rico to schedule an appointment. Your authorized BMW center will
determine the vehicle’s eligibility and review the scope of repairs that are covered by this
component-specific limited warranty extension.
After vehicle inspection and diagnosis, eligible repair work will be performed by the authorized
BMW center in the United States (including Puerto Rico) free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered
by this limited warranty extension. This exclusion applies to repairs, including consequential, that
were performed using non-genuine BMW parts and/or used passenger car or light truck parts.
The integrity of our products is essential to BMW’s success and our customers’ trust. We are
determined to exceed your expectations and hope this warranty extension further enhances your
ownership experience.
Sincerely,
BMW of North America, LLC


B-ELWR 2020 N47T/N57T EGR Cooler 10Y/Unlimited Miles

N47T/N57T EGR Cooler: Limited Warranty Extension to 10 Years/Unlimited Miles
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
Previous Customer-Pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of the following
documentation and include your VIN, name, address and your preferred contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:
April 2020
VIN 5UXW
Under this extended limited warranty, BMW of North America, LLC (“BMW NA”) will provide
reimbursement for “qualifying customer-pay repairs” that were performed on an eligible vehicle prior to
the release of this component-specific limited warranty extension.
Customer-pay repairs are subject to the applicable vehicle and coverage eligibility requirements, exclusions
and limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs That Do Not Qualify for Reimbursement












Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*
*For repair orders containing multiple repair line items, only the specific line item expenses that relate to
the component that is covered by this extended limited warranty will be considered for reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:








Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion applies to repairs,
including consequential, that were performed using non-genuine BMW parts and/or used passenger car or
light truck parts.
Requesting Reimbursement for a Previous Repair That Qualifies
If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center or
independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:
Covered Component Code
B-ELWR 2020 N47T/N57T EGR Cooler 10Y/Unlimited Miles
To initiate the online process, you will be asked to attach PDF files of the required documentation as
outlined in the reimbursement checklist on the next page.


   
 


   
Alternatively, you may mail or fax your request and documentation to:
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1.
 Why was the vehicle brought into the repair facility?
2.
 What was the repair facility's diagnosis?
3.
 What did the repair facility do to correct the concern and does it qualify?
BMW Customer Reimbursement Center
Attention: B-ELWR 2020 N47T/N57T EGR Cooler 10Y/Unlimited Miles
P.O. Box 54067
Hurst, TX 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
For all other questions, please contact BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Please have your 17-character Vehicle Identification Number (VIN) available and include the VIN with all
communications.
B-ELWR 2020 N47T/N57T EGR Cooler 10Y/Unlimited Miles

B-ELWR 2020 N47T/N57T EGR Cooler 10Y/Unlimited Miles

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