Bulletin 39F2

Release Date
Technical Service Bulletin
07/21/2020
39F2 UPDATE
Replacing Drive Flange – (NVLW)
Applicable Vehicles
Country
Beginning Model Year
Ending Model Year
Vehicle
Vehicle Count
USA
CAN
2018
2018
2019
2018
TT RS
TT RS
5
2
Revision History
Revision
Date
Purpose
1
July 21. 2020
Original publication
Technical Background
This Update has been proactively released to prevent the following condition(s) from occurring in the vehicle:
Criteria
Technical Background
FV
A drive flange which exceeds the manufacturing tolerances may have been installed in the vehicle. It cannot
be ruled out that the drive flange could break during its service life. If this happens, the drive to the rear
axle will fail.
Remedy
Criteria
FV
Remedy
Replace the input flange for the rear final drive.
This Update is in effect until removed.
Vehicle must meet all of the following criteria:
• Procedure is valid only for vehicles that show the 39F2 code in the Elsa Campaign/Action Information screen
on the day of repair.
• Vehicle must be within the New Vehicle Limited Warranty.
• Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
• Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
July, 2020
39F2 Page 1 of 6
Release Date
07/21/2020
Technical Service Bulletin
39F2 UPDATE
Replacing Drive Flange – (NVLW)
Service
NOTE:
•
Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa printout
showing the “open” status to the repair order.
•
If this UPDATE appears to have already been performed but the code still shows open in Elsa, contact
Warranty before proceeding further. Another dealer may have recently performed this UPDATE but not
yet entered a claim for it in the system.
•
Elsa may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this UPDATE.
•
Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
•
Note the Applicable Criteria ID  for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•
All Safety Recalls must be completed prior
to completing this campaign.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
July, 2020
39F2 Page 2 of 6
Release Date
07/21/2020
Technical Service Bulletin
39F2 UPDATE
Replacing Drive Flange – (NVLW)
•
Replace drive flange <1> and seal <2>:
o
•
Reference ELSA Repair Manual:
Repair manual > Drivetrain > Rear
Final Drive 0CQ, 0CR, 0BR > 39 Final
Drive, Differential > Seals > Input
Shaft Seal, Replacing
Top off gear oil lost during the repair
(estimated 350-400 ml):
o
Reference ELSA Repair Manual:
Repair manual > Drivetrain > Rear
Final Drive 0CQ, 0CR, 0BR > 39 Final
Drive, Differential > All Wheel Drive
Clutch > All Wheel Drive Clutch Oil,
Draining and Filling
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
July, 2020
39F2 Page 3 of 6
Release Date
Technical Service Bulletin
07/21/2020
39F2 UPDATE
Replacing Drive Flange – (NVLW)
Warranty
Claim Entry Instructions
After Update has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:

U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.

Canada dealers: Upload the repair order to Audi WIN/Operations/Campaign Closure.
Service Number
39F2
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark REP.KIT* as causal part
Do not claim wash/loaner under this action
FV
LABOR
Labor Op
Time Units
Description
3955 55 99
190
Replace flange for rear final drive and
top off gear oil
PARTS
Quantity
Part Number
Description
1.00
02D598289B
REP.KIT*
1.00
G 060175A2
Gear Oil
1.00
N 10784701
Bolt
1.00
N 10784801
Screw
1.00
N 90281802
Seal Bolt (Combination)
3.00
WHT005179
12 Point Socket Head Screw
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
July, 2020
39F2 Page 4 of 6
Release Date
07/21/2020
Technical Service Bulletin
39F2 UPDATE
Replacing Drive Flange – (NVLW)
Additional Actions Some of the affected vehicles may be involved in additional Actions. Please check your
Elsa Campaign/Action Information screen so that any additional required work can be
done simultaneously.
Verifying Vehicle
Eligibility
To verify vehicle eligibility for this Update, always check the Elsa Campaign/Action
Information screen. The Elsa system is the only binding inquiry and verification system;
other systems are not valid and may result in non-payment of a claim.
Help for Claim
Entry
For questions regarding claim entry, contact Audi Warranty.
Required
Customer
Notification
Inform your customer in writing by recording on the Repair Order any and all work that
was conducted on the vehicle, including any and all updates completed under this Update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
July, 2020
39F2 Page 5 of 6
Release Date
Technical Service Bulletin
07/21/2020
39F2 UPDATE
Replacing Drive Flange – (NVLW)
Required Parts
Parts Control Type:
VIN to Order and free
order (see chart below)
If parts are needed to support a vehicle repair:
• US Dealers - use AVA
• CAN Dealers - contact the Parts Specialists via phone (800-767-6552), email
([email protected]), or chat/text with the VIN to order
Initial Allocation:
NO
Due to the small number of affected vehicles there will be no parts allocation. Please
reference the Repair Projection Tool (below) to view your potential VIN population.
Repair Projection Tool:
(right click to open)
Criteria
Quantity
FV
Part Number
P.O.C. Part Description
Ordering Method
1
02D-598-289-B
Rep.Kit
VIN to Order
1
G -060-175-A2
Gear oil
Free Order
1
N -107-847-01
Bolt
Free Order
1
N -107-848-01
Screw
Free Order
1
N -902-818-02
Bolt
Free Order
3
WHT-005-179
Screw
Free Order
NOTE
The specified part numbers reflect the status at the start of this Update. Interim updates made in ETKA can
cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should
be used.
• Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S.
and the Part Destruction and Core Disposition Report for Canada.
Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check Elsa
for the most current version of this document.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
July, 2020
39F2 Page 6 of 6