NAS20.06.004_2

SERVICE ACTION N451 - INGENIUM I4 2.0L
PETROL COOLANT PUMP OPERATION
NAS20.06.004
WORKSHOP
CAN/USA
AFTERSALES BULLETIN
ISSUE 2
JULY 1, 2020
NOTE: this bulletin replaces all previous versions. Changes are highlighted in blue.
DESCRIPTION OF ISSUE
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range
which may experience excessive engine cooling fan noise in the passenger compartment and eventual degradation
of the engine cooling system performance.
AFFECTED VEHICLE RANGE
NOTE: 2019MY Range Rover Evoque (LV) vehicles are no longer included in this Program.
Discovery Sport (LC)
Model Year: ................. 2020
VIN: ................................. 832914-869287
New Range Rover Evoque (LZ)
Model Year: ................. 2020
VIN: ................................. 000181-098628
Range Rover Velar (LY; Ingenium I4 2.0L Petrol)
Model Year: ................. 2019-20
VIN: ................................. 200017-280477; 787549-799996
Range Rover Sport (LW; Ingenium I4 2.0L Petrol)
Model Year: ................. 2019-20
VIN: ................................. 821285-899101; 700004-739445
Range Rover (LG; Ingenium I4 2.0L Petrol)
Model Year: ................. 2019-20
VIN: ................................. 523025-599023; 400068-409046
Visit the British Brands Sales Suite (BBSS) website for a list of affected new vehicles at your retailer.
SERVICE PROGRAM / REWORK ACTION
An authorized Land Rover retailer will update the Powertrain Control Module (PCM), and for New Range Rover
Evoque (LZ) vehicles Transmission Control Module (TCM), software to the latest level at the Pre-Delivery Inspection
(PDI) or at the next service opportunity.
There will be no charge to owners for this action under this program.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to
undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action.
Refer to Technical Bulletin N451NAS, Service Action: Ingenium I4 2.0L Petrol Coolant Pump Operation, for detailed
repair instructions.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
PARTS
No parts required.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are
identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out
allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the May 31, 2022 closure
date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
N451
OPTION CODE
Except New Range Rover
Evoque (LZ)
DESCRIPTION
SRO
TIME
(HOURS)
Powertrain Control Module (PCM) - Update Replace ECU
85.18.03
0.2
Powertrain Control Module (PCM) - Update Replace ECU
85.18.03
0.2
Drive in/drive out
02.02.02
0.2
Updated Powertrain Control Module (PCM) and
Transmission Control Module (TCM) software
05.10.20
0.2
Update Powertrain Control Module (PCM) and
Transmission Control Module (TCM) software
05.10.20
0.2
Drive in/drive out
02.02.02
0.2
A
N451
Except New Range Rover
Evoque (LZ)
B
N451
New Range Rover Evoque
(LZ)
C
N451
New Range Rover Evoque
(LZ)
D
Normal Warranty policies and procedures apply.
SERVICE ACTION N451: SAMPLE OWNER LETTER - CANADA
June 2020
Service Action N451: Ingenium I4 2.0L Petrol Coolant Pump Operation
Land Rover Vehicles Affected: 2020MY Discovery Sport, New Range Rover Evoque;
2019-20MY Range Rover Velar, Range Rover Sport, Range Rover
Dear Land Rover Owner,
Jaguar Land Rover Canada ULC is conducting a no-cost Customer Satisfaction Program (Program Code N451) for
owners of certain Land Rover vehicles noted above fitted with the Ingenium I4 2.0L engine.
What is the reason for this program?
A potential quality issue has been identified where. a fault with the vehicle’s engine coolant pump could lead to
excessive engine cooling fan noise in the passenger compartment and, eventually, a reduction in the performance
of the cooling system.
What will Land Rover and your authorized Land Rover retailer do?
An authorized Land Rover retailer will update the Powertrain Control Module (PCM), and for New Range Rover
Evoque vehicles Transmission Control Module (TCM), software to the latest level at the next service opportunity.
There will be no charge for this repair.
What should you do?
Contact your preferred authorized Land Rover retailer, provide them with your Vehicle Identification Number (VIN),
and request a service date to complete the work required under Program Code ‘N451’.
During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or performance with
the Retailer team who will be pleased to assist you with any questions you may have regarding your vehicle in
order for you to get the most out of its advanced features.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer time.
Your retailer can provide you with a better estimate of the overall time for the service visit.
Attention Leasing Agencies: please forward this notification to the lessee within 10 days.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new
owner (if known); please fill out and return the enclosed return postage-paid card.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer
for assistance. If you have any queries or concerns that your local retailer cannot address, please contact the Land
Rover Customer Relationship Center at 800-346-3493, Option 9, and one of our representatives will be happy to
assist you. You may also contact us by email using the following address: [email protected].
If you have the need to contact us by mail, please use the following address:
Jaguar Land Rover Canada ULC
ATTN: Customer Relationship Center
75 Courtneypark Drive West, Unit 3
Mississauga, ON L5W 0E3
Thank you again for selecting Land Rover; your ownership experience is very important to us. We recognize this
service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer,
will strive to minimize any inconvenience to you caused by this program.
Yours Sincerely,
Robert Whisson
Director, Customer Service
Jaguar Land Rover Canada ULC
SERVICE ACTION N451: SAMPLE OWNER LETTER - USA
June 2020
Service Action N451: Ingenium I4 2.0L Petrol Coolant Pump Operation
Land Rover Vehicles Affected: 2020MY Discovery Sport, New Range Rover Evoque;
2019-20MY Range Rover Velar, Range Rover Sport, Range Rover
Dear Land Rover Owner,
Jaguar Land Rover North America, LLC is conducting a no-cost Customer Satisfaction Program (Program Code
N451) for owners of certain Land Rover vehicles noted above fitted with the Ingenium I4 2.0L engine.
What is the reason for this program?
A potential quality issue has been identified where. a fault with the vehicle’s engine coolant pump could lead to
excessive engine cooling fan noise in the passenger compartment and, eventually, a reduction in the performance
of the cooling system.
What will Land Rover and your authorized Land Rover retailer do?
An authorized Land Rover retailer will update the Powertrain Control Module (PCM), and for New Range Rover
Evoque vehicles Transmission Control Module (TCM), software to the latest level at the next service opportunity.
There will be no charge for this repair.
What should you do?
Contact your preferred authorized Land Rover retailer, provide them with your Vehicle Identification Number (VIN),
and request a service date to complete the work required under Program Code ‘N451’.
During this visit, please take the opportunity to discuss any aspect of your vehicle’s operation or performance with
the Retailer team who will be pleased to assist you with any questions you may have regarding your vehicle in
order for you to get the most out of its advanced features.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers
and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer time
due to service scheduling requirements and vehicle conditioning.
Attention Leasing Agencies: please forward this notification to the lessee within 10 days.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new
owner (if known); please fill out and return the enclosed return postage-paid card.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer
for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land
Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy
to assist you. You may also contact us by email using the following address: [email protected].
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Thank you again for selecting Land Rover; your ownership experience is very important to us. We recognize this
service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer,
will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie
Vice President Customer Service
Jaguar Land Rover North America, LLC