ITB20-018

Classification:
Reference:
Date:
EL20-014
ITB20-018
July 16, 2020
POWER BACK DOOR
WILL NOT OPERATE WITH REQUEST SWITCHES
APPLIED VEHICLES:
2019-2020 QX50 (J55)
2018-2020 QX60 (L50)
APPLIED DATE:
QX50: built before December 3, 2019
QX60: built before October 20, 2019
Kick-Motion Activated Liftgate
APPLIED SYSTEM:
IF YOU CONFIRM
On vehicles equipped with a Kick Motion Activated Liftgate, the back door (liftgate) will not open or close when
requested to do so using the:



Intelligent Key
Back door request switch, located on the back door
Automatic back door switch, located on the instrument lower panel LH
And
DTC B2409 is either current or has been stored in the past.
ACTION
Replace the automatic back door control module.

Refer to the Electronic Service Manual (ESM) section: BODY EXTERIOR, DOORS, ROOF &
VEHICLE SECURITY > DOOR & LOCK > WITH INTELLIGENT KEY SYSTEM > REMOVAL AND
INSTALLATION > AUTOMATIC BACK DOOR CONTROL MODULE.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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PARTS INFORMATION
MODEL
DESCRIPTION
PART NUMBER
2019 QX50
284G4-5NA0C
2020 QX50
284G4-5NA0C
2018 QX60
Automatic Back Door Control Module
QUANTITY
284G4-3JA8B
2019 QX60
284G4-3JA9B
2020 QX60
284G4-3JA9B
1
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
MODEL
QX50
QX60
(1)
DESCRIPTION
PFP
OP CODE
SYM
Replace Automatic Back Door Control Module-
(1)
RX8ZAA
ZE
DIA FRT
32
0.4
0.6
Reference the electronic parts catalog and use the Back Door Control Module as the Primary Failed Part
(PFP).
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
July 16, 2020
ITB20-018
DESCRIPTION
Original bulletin published
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ITB20-018