PM948 2020 Sentr

CAMPAIGN
BULLETIN
QUALITY ACTION
Fuel Filler Door Bumper
Dealer Inventory
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Dealer
SERVICE COMM
Affected Models/Years:
Population: Inventory:
Activation date:
MY2020 Sentra (B18)
NA
4,860
July 21, 2020
Reference: PM948
Date: July 21, 2020
Stop Sale
In Effect
NO
*****Dealer Announcement*****
Nissan is conducting a dealer inventory quality action to remove excessive rubber from the
fuel lid bumpers on 4,860 specific 2020 Sentra vehicles identified in Service Comm. The
fuel filler door may be difficult to open due to the base fuel lid bumper sticking to the lid.
Affected vehicles are not subject to stop sale and are either currently in dealer inventory or
assigned and in transit to the dealer.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles are affected by this quality action using Service Comm or DBS
National Service History – Open Campaigns I.D. PM948
 New vehicles in dealer inventory can also be identified using DBS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
 Please continue to check newly arriving inventory for campaign
applicability.
2. Use the attached procedure to remedy vehicles affected by this quality action.


Dealers will receive one (1) trim guide per affected dealership.
This special tool will be sent to affected dealers via Fed-Ex on July 22,
2020.
 Dealers can contact [email protected] to obtain a
replacement trim guide, if needed.
3. The service department should submit the applicable warranty claim for the action
performed so it can be closed on Service Comm and release the vehicle.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History –
Open Campaign using the appropriate campaign I.D for the remedy status on each affected
vehicle currently in new vehicle inventory.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
PM948 | Original Document
PM948 – 2020 SENTRA
FUEL FILLER DOOR BUMPER
REQUIRED SPECIAL TRIM GUIDE:
This procedure requires the use of a Special Trim Guide.
The Special Trim Guide has been provided to all Dealer Service Managers.
Figure 1
SERVICE PROCEDURE:
1. Open fuel filler door.

Open driver door

Pull fuel filler door release handle to
full stroke opening the fuel door
(Figure 2)
Figure 2
1/4
2. Confirm the fuel filler door opened
(Figure 3).

If the door did not open during
initial release, pull the fuel filler
door release handle an additional
2 to 3 times to open the fuel door
Figure 3
Upper Bumper
3. Locate the upper fuel door bumper
(Figure 4).
Figure 4
Trim Guide
4. Install trim guide over upper fuel door
bumper.

Place the bumper inside the center
hole of the trim guide (Figure 5)
Figure 5
2/4
5. Trim the upper fuel door bumper
(Figure 6).
NOTE: Do NOT trim the lower bumper.
Important: Use protective gloves when
cutting the bumper.

Use a razor blade holder similar to
the one pictured in Figure 7 which
can be obtained from a Home Center
or Hardware Store

Hold the trim guide from the bottom
while resting the razor blade on it

Use a back and forth sawing motion
to cut through the rubber bumper
Figure 6
Blade Holder
Figure 7
Adhesive Patch
6. Remove fuel door black adhesive
patches.

Peel both upper and lower
patches off the fuel door
(Figure 8)

Discard the removed patches,
they are not to be reused
Adhesive Patch
Figure 8
3/4
7. Close the fuel door. (Figure 9)
Figure 9
8. The repair is complete.
CLAIMS INFORMATION:
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PM948
Claim Type:
CM
PNC:
PM948
Symptom:
ZZ
Diagnosis:
99
Description:
Trim Upper Fuel Door Bumper and
Remove Black Adhesive Patches
Op
Codes
Flat
Rate
Time
Parts
Required
on claim
Expense
Code
Required
PM9480
0.2 Hr
NO
NO
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