PM957 2020 Sentr

CAMPAIGN
BULLETIN
QUALITY ACTION
Fuel Feed Tube Clip
Dealer Inventory
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Dealer
SERVICE COMM
Affected Models/Years:
Population: Inventory:
Activation date:
MY2020 Sentra (B18)
NA
9,667
July 10, 2020
Reference: PM957
Date: July 10, 2020
Stop Sale
In Effect
YES
*****Dealer Announcement*****
Nissan is conducting a dealer inventory quality action to inspect the fuel feed tube clip and,
if necessary, secure it to the fuel line on 9,667 specific 2020 Sentra vehicles identified in
Service Comm. Due to a production issue, a small number of fuel line clips may not have
been properly set on the high-pressure fuel line and may need to be secured as a result. If
the fuel feed tube clip is missing, or damaged, the fuel line will need to be replaced.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or
assigned and in transit to the dealer.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles are affected by this quality action using Service Comm or DBS
National Service History – Open Campaigns I.D. PM957
 New vehicles in dealer inventory can also be identified using DBS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
 Please continue to check newly arriving inventory for campaign
applicability.
2. Please do not drive, loan, sell or trade the specific vehicles in Dealer Inventory
subject to this Quality Action.
3. Dealers must use the attached procedure to inspect and, if necessary, secure the
fuel tube clip prior to retail delivery of the vehicle.
 If the fuel feed tube clip is damaged or missing, dealers should replace the
fuel line as per the instructions in the Electronic Service Manual (ESM).
4. The service department should submit the applicable warranty claim for the action
performed so it can be closed on Service Comm and release the vehicle.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History –
Open Campaign using the appropriate campaign I.D for the inspection status on each
affected vehicle currently in new vehicle inventory.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
PM957 | Original Document
PM957 2020 SENTRA
FUEL FEED TUBE CLIP INSPECTION
SERVICE PROCEDURE:
1. Open hood.

Secure hood with hood prop
Figure 1
HP fuel pump
2. Locate the fuel feed tube. (Figure 2)

Fuel feed tube connects to the high
pressure fuel pump.
Fuel feed tube
Figure 2
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3. Inspect the fuel feed tube clip.

Verify the fuel feed clip is properly secured as shown in Figure 3 and Figure 4
OK
Fuel feed tube clip
secured
Figure 3
Figure 4
NG
Fuel feed tube clip
NOT secured
Figure 5
Figure 6
 Is the fuel feed tube clip properly secured?
o YES - If the fuel feed tube clip is secured properly no action is needed, see
claims information on page 3
o NO - If the fuel feed tube clip is NOT secured properly, proceed to Step 4
4. Secure the fuel feed tube clip by pushing clip until a “click” sound is heard.

Check that the clip is secured as shown above in Figure 3 and Figure 4

End of inspection

See Claims information on page 3
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CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PM957
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:
Inspect fuel feed tube clip and
secure if necessary.
CM
PM957
ZZ
99
Op
Codes
Flat
Rate
Time
Parts
Required
on claim
Expense
Code
Required
PM9570
0.2 Hr
NO
NO
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