PIP5740
Service Bulletin Details
Public Details for: PIP5740
This preliminary information communicates to the dealer an issue where a customer may have incorrectly received a notification advising of a starting syetem issue with their veihcle. Dealer advised to inspect for a legitimate issue, if one
- 2020 - 2019 - 2018 - 2017 - 2016 - 2015 -
Models from 2019
| 2019 CADILLAC ESCALADE |
| 2019 CHEVROLET SILVERADO 4500HD |
| 2019 CHEVROLET SUBURBAN |
| 2019 CHEVROLET TAHOE |
| 2019 GMC ACADIA |
| 2019 GMC SIERRA DENALI |
| 2019 GMC YUKON |
Models from 2018
| 2018 CADILLAC ESCALADE |
| 2018 CHEVROLET SILVERADO 1500 |
| 2018 CHEVROLET SUBURBAN |
| 2018 CHEVROLET TAHOE |
| 2018 GMC SIERRA 1500 |
| 2018 GMC YUKON DENALI XL |
Models from 2017
| 2017 CADILLAC ESCALADE |
| 2017 CHEVROLET EQUINOX |
| 2017 CHEVROLET SILVERADO 1500 |
| 2017 CHEVROLET SUBURBAN |
| 2017 CHEVROLET TAHOE |
| 2017 GMC SIERRA 1500 |
| 2017 GMC TERRAIN |
| 2017 GMC YUKON DENALI XL |
Models from 2016
| 2016 CADILLAC ESCALADE |
| 2016 CHEVROLET EQUINOX |
| 2016 CHEVROLET SILVERADO 2500 |
| 2016 CHEVROLET SUBURBAN |
| 2016 CHEVROLET TAHOE |
| 2016 GMC SIERRA 2500 |
| 2016 GMC TERRAIN |
| 2016 GMC YUKON DENALI XL |
Models from 2015
| 2015 CHEVROLET EQUINOX |
| 2015 GMC TERRAIN |
Bulletin No.: PIP5740 Published date: 06/22/2020 Preliminary Information PIP5740 Proactive Alert Identi er SAC004 Models Brand: Model: Model Years: VIN: from Engine: to Transmissions: Cadillac Escalade 2016 - 2020 All All 6.2L L86 All Chevrolet Equinox 2015 - 2017 All All 3.6L LFX All Chevrolet Silverado 2016 - 2018 All All 4.3L LV3, 5.3L L83, 6.2L L86 All Chevrolet Silverado LD 2019 All All 4.3L LV3, 5.3L L83, 6.2L L86 All Chevrolet Suburban 2016 - 2020 All All 5.3L L83, 6.2L L86 All Chevrolet Tahoe (including XL) 2016 - 2020 All All 5.3L L83, 6.2L L86 All GMC Acadia 2019 All All 3.6L LGX All GMC Sierra 2016 - 2018 All All 4.3L LV3, 5.3L L83, 6.2L L86 All GMC Sierra Classic 2019 All All 4.3L LV3, 5.3L L83, 6.2L L86 All GMC Terrain 2015 - 2017 All All 3.6L LFX All GMC Yukon (including XL) 2016 - 2020 All All 5.3L L83, 6.2L L86 All Involved Region or Country North America Condition Some customers ma y commen t that they have received an OnStar notification during the period of Ma y 2020 to June 202 0 regarding an issue with the vehicle starter system and that the starter ma y fail to start the engine. During inspection T echnician ma y or may not find proactive alert identifier SAC004 “Predicted Starting and Charging — Low Cranking Capability Due to High Resistance in Starter System” stored in the vehicle. Cause The notification that the customer received ma y have been sent i n error and there is not an existing issue with the starter system. A prior VHM software update containing a bug was inadvertently released into production and led to an increase in starter alerts (SAC004) Correction: If the customer brought the vehicle in with a legitimate concern and/or you can duplicate a starting problem, then it will be necessary to follow SI diagnostics for the concern. Only repair and replace the starter if a problem is found. Version History Version Modi ed 1 06/22/2020 - Created on © 2020 General Motors. All Rights Reserved.