APaS08072020907
Service Bulletin Details
Public Details for: APaS08072020907
Dealer message - american honda motor co., inc. (ahm) is searching for certain 2016-2020 awd hr-vs with a customer complaint of inaccurate fuel gauge reading; less fuel remains in the fuel tank than indicated on the fuel gauge. To better un
- 2020 - 2019 - 2018 - 2017 - 2016 -
Models from 2020
2020 HONDA HR-V |
Models from 2019
2019 HONDA HR-V |
Models from 2018
2018 HONDA HR-V |
Models from 2017
2017 HONDA HR-V |
Models from 2016
2016 HONDA HR-V |
INTERACTIVE NETWORK Next Unread Message View Message Sent on 08 From Parts and Service Division Subject Request for Parts: 2016-2020 HR-V AWD Inaccurate Fuel Gauge Reading 07 2020 Expires on 08 21 2020 PRIORITY/ACTION REQUIRED To: From: RE: All Honda Service Managers/Advisors Technical Research & Support Group Request for Parts: 2016-2020 HR-V AWD Inaccurate Fuel Gauge Reading This message is solely directed to Honda dealership personnel; please handle accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Advisors. Background American Honda Motor Co., Inc. (AHM) is searching for certain 2016-2020 AWD HR-Vs with a customer complaint of inaccurate fuel gauge reading; less fuel remains in the fuel tank than indicated on the fuel gauge. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. Vehicle must be an AWD. 2. Customer’s claim must be verified by refilling the fuel tank to full, proving that the amount of fuel needed had been more that what the fuel gauged indicated (e.g. fuel gauge indicates ½ fuel level but the fuel tank is actually nearly empty). --> Take a photo of the fuel gauge prior to filling the tank. 3. Must confirm that the fuel pump & the secondary unit orientations are correct. 4. No repair has been attempted for this issue. Action Required If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Research & Support (TRS) at [email protected]. TRS will contact you to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2019) 2. Model Name (e.g. Accord) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1. Dealer Number 2. Your Name 3. Best Phone Number to be Reached 4. Current Mileage 5. Picture of the fuel gauge prior to filling the tank. 6. Amount of fuel used to fill the tank to full. Thank you. American Honda Motor Co., Inc. Page 1 of 1