Limited Service

From: Quality Compliance [email protected]
Subject: UPDATE - Limited Service Campaign K0D - Certain 2011 - 2017 Model Year Tacoma - Frame Corrosion Resistant
Compound (CRC) Application (Dealer)
Date: July 23, 2020 at 10:02 AM
To:
In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service
Campaign (LSC) on certain 2011 - 2017 model year Tacoma vehicles.
Condition:
Toyota has received reports regarding frame corrosion perforation on 2011 – 2017 model year Tacoma
vehicles. In these reports, customers have indicated that vehicles operated in specific cold climate areas with
high road salt usage may exhibit more-than-normal corrosion to the vehicle’s frame. This condition is
unrelated to and separate from normal surface rust which is commonly found on metallic surfaces after some
years of usage and/or exposure to the environment.
Remedy:
Any authorized Toyota dealer in the Cold Climate States (CCS)1 will first inspect the condition of the vehicle’s
frame under associated Customer Support Program (CSP) ZKA. Based upon the results and date of the
inspection, the dealership will do one of the following:
If qualifying rust perforation is not found, and the vehicle is located in a Cold Climate State, the
dealer will apply Corrosion Resistant Compound (CRC) and/or install frame plugs to key areas of
the vehicle’s frame FREE OF CHARGE to the owner under Limited Service Campaign (LSC) K0D.
If qualifying rust perforation is not found, and the vehicle is not located in a Cold Climate State, no further action is required.
If significant rust perforation is found, the dealer will replace the vehicle’s frame FREE OF CHARGE to the owner under Customer Support Program
ZKA if all conditions of the program are met.
Covered Vehicles:
Model Name
Model Year
Tacoma
2011 - 2017
Approximate Total
Vehicles
302,470
Production Period
Late June 2010 – Early June 2017
Technician Certification Requirements
Certified (any specialty)
Expert (any specialty)
Master
Master Diagnostic Technician
Owner Letter Mailing Date
Toyota will begin to notify owners in launched regions shortly after launch. Mailings will be consistent with the
phased launch schedule outlined below.
Expiration Date
This Limited Service Campaign will have varying expiration dates based on VIN/Region and is only available
at authorized Toyota dealers. The estimated launch and expiration dates by region are shown in the table
below.
Campaign
K0D - CRC
Application (will
become available
based upon legal
and environmental
Approximate
UIO
Estimated
Launch Timing
Estimated
Expiration
Timing
Cincinnati
2011 - 2017
40,370
November 7,
2019
December 31,
2021
Chicago
2011 - 2017
41,280
January 23,
2020
February 29,
2022
Boston
2011 - 2015
42,434
April 2, 2020
May 31, 2022
Boston
2016 - 2017
18,979
June 25, 2020
July 31, 2022
Region
Notes
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
and environmental
agency approvals
where
applicable).
2016 - 2017
CAT
2011 - 2015
70,320
May 14, 2020
June 30, 2022
CAT
2016 - 2017
31,412
July 23, 2020
August 31,
2022
New York
2011 - 2017
57,520
Not Available
(Estimated July
2020)
August 31,
2022
Please reference the attachments for additional details.
Thank you for your support,
TOYOTA MOTOR NORTH AMERICA
Quality | Quality Compliance Department
K0D-TI-Spray
11-15M…20.pdf
K0D-TI-Spray
16-17 6…20.pdf
K0D - Dealer
Packet…20.pdf
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.
Dealer training by
FTS staff will take
place prior to
launch.