A9120002060476_1
Service Bulletin Details
Public Details for: A9120002060476_1
This bulletin contains a software update for when playing music on a bang & olufsen sound system above volume 36, the audio does not exist.
- 2017 -
91 MIB2 High Bang & Olufsen: no audio if the volume is over 36 91 20 00 2060476/1 August 21, 2020. Model(s) Year VIN Range Vehicle-Specific Equipment A6, A7, S6, S7, RS6, and RS7 2017 All MIB2 High Condition Customer states: When playing music with the volume above 36 there is no audio. After lowering the volume the audio returns after a few moments. Only vehicles with the Bang & Olufsen sound system are affected. Technical Background Not applicable. Production Solution New infotainment cluster 10 update addressed the condition. Service SVM Update Instructions 1. Follow all instructions in TSB 2047576: 91 MIB2 High Software Update Instructions (PR Code 7UG). 2. Update the infotainment system using the SVM action code as listed in the table below, if necessary: Vehicles with a production date on or after calendar week 22/2016 Vehicle SD Creator Part number SVM code A6/A7 4M0906961DC MHI2US3341 Page 1 of 3 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9196 Damage Code: 0039 Labor Operations: Software Update (Includes checking for DTCs) 0151 0000 As per TSB# 2047576 Diagnostic Time: GFF No allowance 0 TU Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU Claim Comment: As per TSB # 2060476/1 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Model SD Card Quantity A6/A7 4M0906961DC 01 (Shop tool) Additional Information The following Technical Service Bulletin(s) will be necessary to complete this procedure: TSB 2047576, 91 MIB2 High Software Update Instructions (PR Code 7UG). All part and service references provided in this TSB (2060476) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or Page 2 of 3 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 3 of 3 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.