A9120962060264_2
Service Bulletin Details
Public Details for: A9120962060264_2
This bulletin contains a software update that corrects an issue with the fpk going blank while using apple carplay or android auto.
Models from 2020
2020 AUDI R8 |
2020 AUDI TT |
2020 AUDI TT RS |
Models from 2019
2019 AUDI R8 |
2019 AUDI TT |
2019 AUDI TT RS |
Models from 2018
2018 AUDI R8 |
2018 AUDI TT |
2018 AUDI TT RS |
91 Audi Smartphone Interface (ASI): Apple CarPlay or Android Auto display screen intermittently goes blank in FPK 91 20 96 2060264/2 August 21, 2020. Supersedes Technical Service Bulletin Group 91 number 20-88 dated July 22, 2020 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment R8, TT, and TTRS 2018 - 2020 All Not Applicable Condition REVISION HISTORY Revision Date Purpose 2 - Revised header (Corrected Elsa display issue) 1 07/22/2020 Initial publication Customer states: The FPK (Free-Programmable Kombi/Cluster) screen goes blank intermittently when viewing the Audi Smartphone Interface (ASI) screen (Figure 1). This can occur while using Apple CarPlay or Android Auto. Figure 1. FPK screen is blank. Technical Background This condition is caused by an MMI software configuration issue. Model Year 2019-2020 vehicles can have this issue with the factory-installed MMI software. Additionally, Model Year 2018 vehicles that received a recent MMI software update could also experience this issue. It’s important to note that the issue is intermittent and does not Page 1 of 3 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. always occur during a drive based on driving conditions. However, for some customers, this issue can occur during each trip each day. Production Solution New software in the infotainment system addressed the condition. Service This TSB replaces Pending Service Solution (PSS) TSB 2056232: PSS 91 Audi Smartphone Interface (ASI): Apple CarPlay or Android Auto display screen intermittently goes blank in FPK. SVM Update Instructions 1. Follow all instructions in TSB 2047576: 91 MIB2 High Navigation Software Update Instructions (PR Code 7UG). 2. Update the infotainment system using the SVM action code and SD-Card as listed in the table below, if necessary: Model SD Card SVM Code Input TT 4M0906961EK MHI2US518 R8 4M0906961EL MHI2US518 Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9196 Damage Code: 0039 Labor Operations: Software Update (Includes checking for DTCs) 0151 0000 As per TSB# 2047576 Diagnostic Time: GFF No allowance 0 TU Page 2 of 3 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Claim Comment: Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU As per TSB #2060264/2 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Model SD Card Quantity TT 4M0906961EK 01 (Shop tool) R8 4M0906961EL 01 (Shop tool) Additional Information The following Technical Service Bulletin(s) will be necessary to complete this procedure: TSB 2047576, 91 MIB2 High Navigation Software Update Instructions (PR Code 7UG). All part and service references provided in this TSB (2060264) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 3 of 3 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.