Circular01E8wOMI

Service Action
Code: 01E8
Subject
Release Date
Affected Vehicles
Owner Manual Insert – Trailer Towing Not Permitted for Plug-in Hybrid
August 28, 2020
Country
Beginning
Model
Year
Ending
Model
Year
Vehicle
USA
CAN
2020
2020
2020
2020
Q5 PLUG-IN HYBRID
Q5 PLUG-IN HYBRID
Vehicle
Count
3,398
417
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Service Action
Description
The affected 2020 model year Audi Q5 vehicles have a plug-in hybrid drive system that is not
designed technically for towing a trailer or for installation of a trailer hitch. An owner manual
supplement will be mailed directly to owners. Dealers should ensure that copy(s) of the correct
supplement(s) are placed into inventory vehicles showing this service action open before
delivery to retail customers.
Code Visibility
On or about August 28, 2020, the campaign code will be applied to affected vehicles.
Owner Notification
Owner notification will take place in August 2020. Owner letter examples are included in this
bulletin for your reference.
Campaign Expiration
Date
This campaign expires on December 31, 2022. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2020
Form No. F_3.4_AHQ-GQO-CP-C_012 Rev. 2.0
01E8 Page 1 of 6
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number
01E8
Damage Code
0099
Parts Vendor Code
Claim Type
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark labor as causal
Do not claim wash/loaner under this action
01
LABOR
Labor Op
Time Units
6690 23 99
10
Description
Place owner manual supplement into glove compartment
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2020
Form No. F_3.4_AHQ-CP-C_012 Rev. 1.0
01E8 Page 2 of 6
Customer Letter Example (USA)




This notice applies to your vehicle:   , 
Subject: Service Action 01E8 - Owner Manual Insert – Trailer Towing Not Permitted for Plug-in Hybrid
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct
a service action on certain 2020 model year Audi Q5 plug-in hybrid vehicles. Our records show that you are
the owner of a vehicle affected by this action.
About this service
action:
Your Audi Q5 plug-in hybrid drive system is not designed technically for towing a
trailer or for installation of a trailer hitch.
We have enclosed an owner manual supplement about this topic for your reference.
Please ensure that all vehicle drivers aware of this information, and please keep
this supplement in the vehicle with your owner’s manual for future reference.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action,
please forward this letter and owner manual supplement immediately via first-class
mail to the lessee within ten (10) days of receipt. If you have changed your address
or sold the vehicle, please fill out the enclosed prepaid Owner Reply card and mail
it to us so we can update our records.
Can we assist you
further?
If you have any questions, please contact Audi Customer Experience at 1-800253-2834 or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle To check your vehicle’s eligibility for repair under this or any other recall/service
for open Recalls and campaign, please visit the Recall/Service Campaign Lookup tool at
Service Campaigns
www.audiusa.com and enter your Vehicle Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure
your vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2020
Form No. F_3.4_AHQ-CP-C_012 Rev. 1.0
01E8 Page 3 of 6
Customer Letter Example (Canada)




This notice applies to your vehicle:   , 
Subject: Service Action 01E8 - Owner Manual Insert – Trailer Towing Not Permitted for Plug-in Hybrid
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct
a service action on certain 2020 model year Audi Q5 plug-in hybrid vehicles. Our records show that you are
the owner of a vehicle affected by this action.
About this service
action:
Your Audi Q5 plug-in hybrid drive system is not designed technically for towing a
trailer or for installation of a trailer hitch.
We have enclosed an owner manual supplement about this topic for your reference.
Please ensure that all vehicle drivers aware of this information, and please keep
this supplement in the vehicle with your owner’s manual for future reference.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action,
please forward this letter immediately via first-class mail to the lessee within ten
(10) days of receipt. If you have changed your address or sold the vehicle, please
fill out the enclosed prepaid Owner Reply card and mail it to us so we can update
our records.
Can we assist you
further?
If you have any questions, please contact Audi Customer Relations Monday
through Friday from 8AM to 8PM EST at 1-800-822-2834 or via our “Contact Audi
Canada” page at www.audi.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure
your vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2020
Form No. F_3.4_AHQ-CP-C_012 Rev. 1.0
01E8 Page 4 of 6
Repair Instruction
Section A - Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open . If the status is closed, no further work is
required.
•
Note the Applicable Criteria ID  for use
in determining the correct work to be done and
corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•
All Safety Recalls must be completed prior to
completing this campaign.
•
Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2020
Form No. F_3.4_AHQ-CP-C_012 Rev. 1.0
01E8 Page 5 of 6
Section B – Repair Procedure
•
U.S.A.: Print out the English owner’s manual
supplement (English North America 07.2020)
found on one of the ELSA attachment tabs or
in ServiceNet.
•
CANADA: Print out the English (English North
America 07.2020) and French (Français
Canadien
07.2020)
owner’s
manual
supplement found on one of the ELSA
attachment tabs or in ServiceNet.
•
When printing, select “Booklet” for page sizing.
•
Place the printed owner’s manual supplement
in the vehicle glove compartment.
Proceed to Section C.
Section C – Campaign Completion Stamp
•
Once the campaign has been completed,
the technician should stamp the repair
order.
•
Stamps are available for ordering through
the Compliance Label Ordering Portal.
Item#: AUD4927ENG
-OR-
Item # AUD4927FRE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
August 2020
Form No. F_3.4_AHQ-CP-C_012 Rev. 1.0
01E8 Page 6 of 6
Supplement
Owner's Manual
Audi Q5 55 TFSI e Plug-in hybrid 2020
Please pay attention to the following Owner's Manual supplement.
Trailer towing not
permitted
Please note that your vehicle with a plug-in hybrid drive system is not designed technically for
towing a trailer or for installation of a trailer
hitch. There is a risk that the brake system could
overheat and the braking power could be reduced
considerably.
The combustion engine can switch off when you
select the S driving program. If this happens, the
engine braking effect cannot be used.
The information on trailer towing and trailer load
weights in the Owner's Manual applies only to
vehicles that do not have a plug-in hybrid drive
system.
WARNING
– To reduce the risk of life-threatening injuries, never tow a trailer using your Audi Q5
with a plug-in hybrid drive system.
Audi Vorsprung durch Technik
Trailer towing not permitted
It has always been Audi's policy to continuously
improve its products. AUDI AG reserves the right
to make changes in design and specifications,
and to make additions or improvements in its
products without incurring any obligation to install them on products previously manufactured.
This owner's manual is based on the current data
available when it was printed. Text, illustrations,
and specifications in this owner's manual are
based on the most current information available
at the time of printing, and shall not constitute a
basis for liability claims.
Supplement
English North America
2
07.2020
These instructions may not be reproduced or
translated in whole or in part without written
consent of AUDI AG. All rights reserved by AUDI
AG.
For the sake of the environment
Printed on eco-friendly paper (bleached without chlorine, recyclable).