No. 2013

9
Bulletin #: 2013
Advanced Technical Information
Part ID: 9662
Helping Customers with Comfort Access and Extending Door Handles
Vehicles Affected
Models
Model Year
Model Type
VIN Range
Vehicle-Specific Equipment
911 Carrera
As of 2020
992
N/A
N/A
Taycan
As of 2020
Y1A
N/A
N/A
Revision History
Revision
Release Date
Changes
0
August 26, 2020
Original document
Condition
The customer may complain about Comfort Access not working consistently. The complaints may include reports of
the door handle not extending as expected while the key is present (in the user’s possession).
Technical Background
This document provides guidance for addressing Comfort Access usage difficulties where there is no technical 		
defect. In these cases, the user may be misusing the system unknowingly. Educating these customers will shape
their expectations, improve their experience, and reduce unproductive workshop visits.
Part A – Helpful information and tips for locking and unlocking using Comfort Access
•
The Comfort Access system uses capacitive sensors integrated into the door handle to detect the approach
and the presence of a hand. The user should only use his/her hand (or possibly fingers). The user should not
use other objects (e.g. a mobile phone, a purse, a hip).
•
The user should place his/her hand (do not swipe) in the environmental electrode sensor field or the
unlocking electrode sensor field to actuate the desired function (see figure 1). That is to say, the user should
not continue to move or wave his hand or rub the door handle surface when trying to actuate Comfort
Access. Once the user’s hand is in the designated area, it should remain reasonably still.
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Bulletin #: 2013
Advanced Technical Information
Part ID: 9662
9
Figure 1 - Sensor field areas
1.
“Environmental electrode” sensor field (for locking)
2.
“Unlocking electrode” sensor field (for unlocking)
•
		
		
The user should be careful not to touch any other surfaces or parts of the door handle during a Comfort 		
Access attempt. If the user errantly touches other surfaces prior to actuation, this may temporarily 			
disable Comfort Access and force the user to try again.
•
		
Contact with the door handle or surrounding surfaces is not necessary. The system can sense the user’s 		
hand if it is within 2-3 mm of the sensor field.
•
		
After locking the vehicle, the Comfort Access system intentionally disables its unlocking for two seconds. 		
This prevents unwanted toggling and is not a defect.
•
The user can use the vehicle’s lighting and audible feedback as a clue to the status of locking and unlocking.
Part B – Helpful information and tips for actuating the extendable electric door handles
For vehicles with Keyless Go (standard feature)
•
		
The door handles extend electrically when unlocked via the radio remote control. If no door has been 		
opened, the door handles retract again automatically after about 12 seconds.
•
The handles remain extended as long as a door or hood is open.
•
The handles retract again after 12 seconds when the doors/lids are closed.
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9
Bulletin #: 2013
Advanced Technical Information
Part ID: 9662
For vehicles with Keyless Entry and Go (standard feature on Turbo models, optional otherwise)
•
When the capacitive door sensors are touched from the underside of the door handle, the central locking
system is unlocked and the handles are extended. The proximity sensor must not be touched at the
same time at the front of the door handle. The vehicle key must be in the detection area of the door to be
opened.
•
The handles retract electrically 12 seconds after closing the doors and lids.
•
The handles generally extend electrically when unlocking via the radio remote control.
•
To temporarily deactivate the comfort access, simultaneously press the open and close buttons on the
driver’s key. The indicator light on the driver’s key lights up for a long time to confirm deactivation.
After repeated opening of the vehicle with the radio remote control, the comfort access is active again.
•
The handles retract after 12 seconds when the doors/lids are closed, even if the key is inside the vehicle.
Service Information
In these cases, there is no technical defect and no need for repair procedures. Please help the customer to
understand the system and its design.
Additional Information
For additional information, please see (1) the Owner’s Manual under the heading “Central Locking” and (2)
the 992 SIT section “9.3.3 Vehicle access systems.”
Search Items
door handles, automatic, retract, extend, KESSY, auto
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are
written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in
order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and
may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins
are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester
are the ones that must be followed.
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