SSM 49085

SSM 49085 - 2020 Various Vehicles –
Equipped With Telematics Control Unit (TCU) – Incomplete User
Authorization, Vehicle Connectivity/Location And/Or FordPass/LincolnWay
Concerns
Some 2020 Ford and Lincoln vehicles equipped with a TCU may exhibit incomplete user
authorization, no authorization pop-up on the SYNC infotainment system, vehicle connectivity
concerns, vehicle location disabled message and/or various FordPass/LincolnWay App
command/control concerns. To correct these conditions, ensure that customer connectivity settings
(CCS) are turned on in the SYNC system. If the concerns persist after CCS is turned on, turn CCS
OFF, perform an ignition cycle, and turn CCS settings back on. After any CCS changes, force-close
and relaunch the FordPass/ LincolnWay app on the customer’s phone. Once CCS is turned on,
program the TCU to the latest IDS/FDRS version level. If the concern is still present, follow normal
diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU
version identification. For claiming, use causal part 14G229.
APPLICABLE VEHICLES
2020 CAR: TV U611N AVIATOR
2020 CAR: TF CX483N CORSAIR
2020 CAR: BW B515A ECOSPORT INDIA
2020 CAR: DQ CD539N EDGE
2020 CAR: TC CX482N ESCAPE
2020 TRUCK: B8 U553N EXPEDITION
2020 CAR: TW U625N EXPLORER
2020 CAR: D9 U540N MKX
2020 CAR: C9 CD533N MKZ
2020 CAR: C9 CD533N MKZ
2020 CAR: ZG S550N MUSTANG
2020 TRUCK: B9 U554N NAVIGATOR
2020 CAR: HC V408E TRANSIT CONNECT
2020 CAR: C7 CD391N FUSION
2020 CAR: C7 CD391N FUSION
2020 TRUCK: FE P558N SUPER DUTY
2020 TRUCK: FG P375N RANGER
2020 TRUCK: TH V363N TRANSIT