ITB20-021

Classification:
Reference:
Date:
EL20-026
ITB20-021
August 31, 2020
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES
APPLIED VEHICLES:
2020 Q50 (V37)
2020 Q60 (CV37)
2020 QX50 (J55)
2020 QX80 (Z62)
APPLIED SYSTEM:
Audio Infotainment System
SERVICE INFORMATION
When diagnosing an infotainment issue, always confirm that the latest software is installed in the AV control
unit before starting the diagnosis.
The software update in the following Service Procedure is for the items below:

Stability improvements and “bug” fixes
Refer to steps 1 - 4 to confirm that this bulletin applies.
HINT: The software update only needs to be downloaded once and can then be used on multiple Applied
Vehicles until other infotainment software is loaded onto the USB drive to overwrite the original data.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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REQUIRED SPECIAL TOOL

One of special tool USB drive J-52727 has been shipped to each dealer (see Figure 1).

Do not use any other USB drive to perform the procedure in this bulletin.

Additional USB drives may be purchased from Tech•Mate: nissantechmate.com or
1-800-662-2001.
HINT:

The software update only needs to be downloaded once and can then be used continuously on multiple
Applied Vehicles.

The update software must be the only file on the USB drive.
Figure 1
BOSCH CONTACT INFORMATION
If additional assistance is required from Bosch, fill out the form below and email it to:
[email protected]
Bulletin Number
Date
Dealer Number
Mailing Address: Dealer Name
Address and Street
City
State
Zip Code
Order Placed By (your name)
Current audio unit Software version
Customer Concern
Reason for request

2/11
Cannot download update software
ITB20-021
SERVICE PROCEDURE
Check Software Version
1. Press and hold the AUDIO button and at the
same time rotate the volume knob left and right
until the second screen appears.
Figure 2
2. Select Confirmation/Adjustment.
Figure 3
3. Scroll down and select Version Information.
Figure 4
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ITB20-021
4. Confirm the Software Version number (Figure 5).

If the Software Version (digits 6-9 as shown in Figure 6) is lower than xxxxx2959x, select the back
button and continue to step 5 on the next page.

If the Software Version is xxxxx2959x or higher (digits 6-9), select the back button; this bulletin does
not apply. Refer to ASIST for further diagnostic information.
Back button
Figure 5
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ITB20-021
Update AV Control Unit
IMPORTANT: Before starting, make sure:

ASIST is connected to the internet.

ASIST has been synchronized (updated) to the current date.
NOTE: In the following steps if more than one CONSULT PC\Unit is available, and PVI001 infotainment
software update has already been downloaded through ASIST to one of them, use the CONSULT PC\Unit with
the pre-existing download.
5. Insert special tool USB drive J-52727 to an ASIST Station.

If the infotainment software has already been downloaded onto special tool USB drive J-52727 from a
prior service procedure, skip to step 14 on page 7.
HINT:
 Special tool USB drive J-52727 is the only one approved for use with this procedure.
 The update is estimated to take 6 hours to download to the USB drive, depending on internet
speed.
 The software update only needs to be downloaded once and can then be used continuously on
multiple Applied Vehicles.
o The software update must be the only file on the USB drive.
6. Open ASIST.
7. Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 6
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ITB20-021
8. Select the check box next to PVI001 infotainment software update (refer to Figure 7 below).

If PVI001 infotainment software update has already been downloaded, when the infotainment software
update box is checked, “Transfer” will be displayed instead of Download.
9. Use the drop-down menu and select the location of the USB drive that was inserted in step 5.
Check
box
Version:
D:\
USB drive
location
PVI001
Infotainment software
update
Drop-down
menu
“Transfer” displayed here if
Infotainment software
update already downloaded
Figure 7
10. Select Download, and then wait for the download to complete.
HINT:
 The update is estimated to take 6 hours to download to the USB drive.
 If while attempting to download the software to the ASIST Station, you receive the message shown
in Figure 8:
a. First attempt to clear space on the ASIST station hard drive (40 GB required).
b. If space cannot be cleared and a second CONSULT PC\Unit is available with space, use it and
start over from step 5.
c. If a second CONSULT PC\Unit is not available, and space on the hard drive cannot be cleared,
email Bosch at [email protected] for additional options.
Figure 8
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ITB20-021
11. Select OK.
D:\E:\ Copy Process Completed
Figure 9
12. Once the transfer is complete, safely remove the USB drive from the ASIST station.
a.
From the PC toolbar, select the Safely Remove Hardware icon.

b.
The icon is on the toolbar, or can be found after selecting the arrow.
Select the USB drive to be removed, and then remove the USB drive from the ASIST Station.
Follow the steps to safely remove the USB drive. If not followed, the USB drive may
corrupt the infotainment update software.

If you are not familiar with the process of safe USB drive removal, ask for assistance at your
retailer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 10
13. Close all ASIST Infotainment Software Update screens.
14. Set the parking brake.
15. Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
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ITB20-021
16. Insert the USB drive with infotainment update software into the vehicle’s USB media port (see Figure 11).
 Do not remove the USB drive during the update to the vehicle until instructed to.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
Do not insert the USB drive into a charging port. If used, the software update and/or USB drive
may become damaged. Only insert the USB drive in a USB media port.
USB media
port symbol
DO NOT USE
USB ports with a
“Lightning bolt”
Figure 11
Figure 12
17. Wait approximately 10-30 seconds for the screen
in Figure 13 to appear.
Figure 13
 The screen in Figure 14 may briefly
appear. Do not remove the USB drive.
The audio system will detect the USB drive
and continue the update.
Figure 14
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ITB20-021
18. Wait for the update to complete.

Follow the on-screen instructions while waiting.
HINT: The update lasts 15-25 minutes.
321
Figure 15
19. Once the update is complete (Figure 15), remove the USB drive; the system will reboot (restart).
HINT: The system will not reboot until the USB drive is removed.
Figure 16
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ITB20-021
Steps 20-27 must be completed. If they are not completed, the update may become corrupt.
20. Allow the reboot to complete (approximately 30
seconds).

The Infiniti logo will be displayed during the
reboot.
21. Turn the ignition OFF.
Figure 17
The steps below will fully reboot the infotainment system twice.
22. Open and close the driver door and ensure that all doors are closed.
23. Wait five (5) minutes.
Ensure that all doors remain closed during the 5 minute wait period. If a door is opened during
the 5 minute wait period, the update may not complete and the AV control unit may become inoperable.
HINT: The engine does not need to be running for the next steps.
24. Turn the ignition ON (engine OFF) and wait for the Infiniti logo to appear (Figure 17).

If the Infiniti logo does not appear (this might take up to 30 seconds), start over from step 21.
25. After the Infiniti logo appears, wait about one (1)
minute.

The MENU (Home) screen in Figure 18 will
be displayed.
26. Turn OFF the ignition.
Figure 18
27. Repeat steps 22-26 one more time (a total of 2 times to complete the update).
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ITB20-021
CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check
RX9KAA
ZE
32
0.2
OR
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check and Update
RX9JAA
ZE
32
0.3
AMENDMENT HISTORY
PUBLISHED DATE
August 31, 2020
REFERENCE
ITB20-021
DESCRIPTION
Original bulletin published
11/11
ITB20-021