LI82.85-N-071595

Head unit for Audio 30/40 VIS (Garmin) - Various Complaints
Topic number
LI82.85-N-071595
Version
1
Function group
82.85 Navigation and Communication systems
Date
08-07-2020
Validity
Model 447.6/7 with manufacturing date from 01.07.2020,
with code E3C (Audio 30) and with code XM0 (facelift)
Model 447.6/7 with manufacturing date from 01.07.2020,
with code EA4 (Audio 40) and with code XM0 (facelift)
Reason for change
Reason for block
Complaint:
Head unit for Audio 30/40 VIS (Garmin) - Various Complaints
Information: At market launch of the head unit for Audio 30/40 VIS (Garmin), some of the functions are only available
to a limited extent or are not yet available. This can result in various customer complaints.
______________________________________________________________
1.
At the workshop, during delivery inspection:
- After transport mode is deactivated, the Audio 30/40 VIS (Garmin) head unit cannot be commissioned.
2.
______________________________________________________________
Other possible customer complaints:
- Smartphone integration: Apple CarPlay & Android Auto not available (see "Important email" 16-2020).
- System: System instability when using Bluetooth telephony, the multimedia system and/or the USB flash drive.
- Reversing camera: Reversing camera menu inoperative when starting the system.
- Bluetooth telephony: No call list display.
- Bluetooth telephony: No name display for calls if telephone number is not stored with country code +34.
______________________________________________________________
Cause:
Software release.
Remedy:
Re. complaint 1:
•
After deactivating transport mode (see AR54.00-D-0001TS) it is essential to maintain a CAN bus idle.
______________________________________________________________
08-07-2020 9:55 PM
© Copyright Mercedes-Benz AG
BSTRINE
Page 1/3
Re. customer complaint 2:
Note: Do not replace any component parts or carry out any diagnostic work!
•
As a final remedy, new software for the Audio 30/40 VIS (Garmin) head unit is expected to be available from the
third quarter of 2020.
Information: As soon as this remedy is available, this TIPS document will be updated
______________________________________________________________
Symptoms
Communication/information / Entertainment / Screen/display / Display dark -System running
Communication/information / Entertainment / Radio / Poor reception
Communication/information / Entertainment / Radio / Does not store selected station
Communication/information / Entertainment / Radio / Cuts out intermittently
Communication/information / Entertainment / Radio / Malfunction
Communication/information / Entertainment / Overall system/operation / System adjustments not possible
Communication/information / Entertainment / Screen/display / Miscellaneous
Overall vehicle / Networking / Diagnosis/software / Software update (add-on)
Overall vehicle / Networking / Diagnosis/software / Current problems
Communication/information / Entertainment / Overall system/system error / System fails to power up, display dark
Communication/information / Entertainment / Overall system/system error / System starts up at random
Communication/information / Entertainment / Overall system/system error / System shuts down completely and then
restarts
Communication/information / Entertainment / Overall system/system error / System shuts down at random
Communication/information / Entertainment / Overall system/system error / System cannot be switched off
Communication/information / Entertainment / Overall system/operation / Load mode behavior faulty
Communication/information / Entertainment / Screen/display / Frozen screen -system runs
Communication/information / Entertainment / Radio / Device unavailable
Communication/information / Entertainment / Screen/display / Some menus cannot be selected
Communication/information / Entertainment / Screen/display / Menu item is missing
Communication/information / Entertainment / Digital radio/Satellite digital audio radio / No reception
Communication/information / Entertainment / USB input / Malfunction
Communication/information / Entertainment / Bluetooth audio streaming / Individual functions not available
Control unit/fault code
Control unit
Fault code
Fault text
N87/2 - Radio (RD) (AUDIO447)
-
-
N87/15 - Radio / Radio - Navi- gation (RD) (HU447)
-
Operation numbers/damage codes
08-07-2020 9:55 PM
© Copyright Mercedes-Benz AG
BSTRINE
Page 2/3
Op. no.
Operation text
Time
Damage
code
Note
Encode the component part identified as the cause of the damage. To
do so, select the relevant damage
code in function group 82.85 under
"Head unit function".
Information: Only for customer complaint 2.
The damage code that must be
stated is not to be considered as an
acceptance of costs. The general
guidelines in the Warranty Manual
apply.
WIS-References
Document number
Title
Note
Allocation
AR54.00-D-0001TS
Deactivate transport mode
before vehicle delivery
Information: Only for complaint 1.
Remedy
Validity
Vehicle
Engine
Transmission
Vito/Metris 447
*
*
08-07-2020 9:55 PM
© Copyright Mercedes-Benz AG
BSTRINE
Page 3/3