21A5S5RS5CSTDEL

2021
A5/S5/RS 5
Audi Delivery Guidelines
Client
Stock No.
Delivery Date
VIN
Delivery Inspection
 Ensure that final vehicle quality inspection is completed
 Repair all defects prior to customer delivery
 Inspect exterior for damage, dings, dents and surface scratches
 Complete myAudi registration, Audi connect trial activation,
and key user verification prior to customer arrival. Ensure customer has agreed to Audi connect Terms & Conditions and has
set the 4-digit S-PIN in the myAudi smartphone app.
 Verify that vehicle is equipped as specified and that all accessories have been installed
 Check interior for cleanliness, grease marks and damage
 Check that floor mats are locked in place
 Ensure tire pressures are set to “normal Customer load” conditions and calibrate (store) the Tire Pressure Monitoring System
(TPMS) prior to Delivery
 Complete the Key User Pairing in the vehicle (if equipped)
 Provide completed Audi phone box registration form to customer (if equipped)
Customer Priority Topics
How long would the client like to spend on topics today? ______________________________________
1. ___________________________________________________________________________________________________________________________________________________________
2. ___________________________________________________________________________________________________________________________________________________________
3. ___________________________________________________________________________________________________________________________________________________________
Priorities
 Voice Recognition
 Door Locks/Keyless Entry
 Navigation System
 Trunk/Hatch/Tailgate - Hard to Open/Close
 BLUETOOTH® mobile phone pairing
 Tire Pressure Monitoring System - Indicators
 Audio System (with smart phone integration)
 Cruise Control System
Exterior
Driver Controls (continued)
 Advise the customer to use only oil that meets Audi standards
 Power outlets
 Advise the customer that Audi recommends using top-tier
detergent gasoline that matches vehicle requirements
 Glove box
 Demonstrate door handle mechanism (exterior/interior)
Interior
Driver Controls
 Instrument cluster, driver information systems, and steering
wheel controls
 Comfort front armrest
 Power windows: Power retention until front door is opened,
one-touch up/down operation for all windows, pinch protection
for all windows
 Power-adjustable, heated exterior side mirrors with powerfolding, and auto dimming (if equipped)
 Audi virtual cockpit (if equipped)
 Panoramic sunroof with tilt, slide and power sunshade features
(excludes Cabriolet)
 Demonstrate how to operate exterior lights
 Auto-dimming interior rear view mirror with digital compass
 Demonstrate how to operate interior lights
 Garage door opener (HomeLink®) in MMI touch screen
 Ambient LED interior lighting settings (if equipped)
 Trunk open & close
 Automatic climate control
 Spare tire
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Client
Driver Controls (continued)
Infotainment (continued)
 Tool kit
 SiriusXM® Satellite Radio with 90-day trial subscription (if
equipped)
Steering
 Tune to SiriusXM and show SiriusXM presets and customize
based on customers listening preferences
 Demonstrate the multifunction steering wheel
 Tilt and telescopic adjustable steering column
 Steering wheel mounted shift paddles
 Heated steering wheel (if equipped)
Seating
 Demonstrate how to adjust the seats
 Driver and front passenger comfort head rests (if equipped)
 Heated front seats (three-step)
 Heated rear seats (three-step) (if equipped)
 Ventilated front seats (three-step) (if equipped)
 Split folding rear seats
 “Passenger Side Airbag Off” light
 LATCH childseat-mounting points
 Spare tire access and cargo floor
 Show differences of SAT vs IP channels through the On Demand
category in SiriusXM with 360L equipped vehicles
 HD Radio™ Technology
 Demonstrate the scanning, tuning, and seek functions, as well
as how to save favorites
 Voice control (customer has to accept EULA for online recognizer)
 BLUETOOTH® wireless technology & streaming audio for compatible devices
 Audi smartphone interface: Apple® CarPlay and Google™
Android Auto integration
 Audi connect® with six-month trial subscription
 Explain Audi connect® CARE features (assistance and security
systems available without subscription for a limited time)
 Explain Wi-Fi® hotspot capabilities and 4G LTE connectivity (if
equipped)
 Massage seat functions (if equipped)
 Explain the Nav-Data-Update process via the customer’s MyAudi
account
Owner’s Documents
 Owner’s manual, MMI® manual and other manuals as equipped
 Show how to manually set the clock, daylight savings time and
time zone
 Take the Quick Questions & Answers Guide from the glove box,
open it, and demonstrate how to use it with the customer
 Review Audi Phone Box Customer Form and ensure Serial Number is listed (if applicable)
 Tire Warranty Booklet: Explain coverage from tire manufacturer
 Warranty & Maintenance Booklet (stamp to confirm PDI was
completed): Adhere “vehicle identification label” from the vehicle trunk to the inside cover of the Warranty & Maintenance
Booklet prior to delivery
 Review the recommended maintenance schedule. Explain the
importance of getting the Warranty & Maintenance Booklet
stamped for each maintenance performed
 Lemon Law Rights Booklet or Lemon Law Notice as required by
law
Orientation Drive
Vehicle Systems
 Idle start/stop efficiency system
 Electromechanical parking brake
 Tire pressure monitoring system (TPMS)
Suspension
 Adaptive suspension (S5)
 Provide Audi Care information
Driver Assistance
 Help customer program the 24-hour Roadside Assistance number into their phone: 1-800-411-9988
 Audi advanced key - keyless start, stop and entry with handsfree trunk release
Infotainment
 Review the MMI® touch screen unctionality
 Audi sound system
 Bang & Olufsen® sound system (if equipped)
 MMI® Navigation plus (if equipped)
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 Explain the windshield wiper and washer functions
 Parking system plus with rear view camera (four front and rear
acoustic sensors) (if equipped)
 Parking system plus with top view camera system (360°
view, four cameras, four front and rear acoustic sensors) (if
equipped)
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Client
Driver Assistance (continued)
Cabriolet
 Park Assist
 Power convertible roof (operable at speeds up to 31 mph)
(Cabriolet only)
 Cruise control with coast, resume and accelerate features
 Adaptive cruise control with stop & go and traffic jam assist (if
equipped)
 Windbreaker -- attaches over rear seats, stores in trunk (Cabriolet only)
 Audi pre sense® basic
Wrap up
 Audi pre sense® front: Pedestrian and vehicle collision warning
and braking initiation
End the orientation drive in the service write-up area
 Audi active lane assist (if equipped)
 Tour the service department and introduce the customer to the
Service Manager and Service Consultant
 Audi drive select
 Set up first service appointment
 Audi side assist with Audi pre sense® rear: Rear Cross Traffic
Alert & Vehicle Exit Warning (if equipped)
 Ask the customer if you can program the service department’s
phone number into their phone
 High-beam assist
 Ask the customer if they would like to have the Audi Technologist phone number added to their phone contacts: 1-855-750TECH (8324)
 Collision avoidance assist (if equipped)
 Turn assist (if equipped)
 Head-up display with navigation and assistance systems information (if equipped)
 Traffic sign recognition (includes vehicle speed warning and
sign recognition) (if equipped) (only available in select cities)
Audi Brand Specialist
I certify that all operations have been completed and this vehicle has been prepared in accordance with Audi Procedures and
Quality Standards.
Audi Brand Specialist Signature
Date
Would you like to schedule a New Vehicle Orientation?
 No
 Yes
Date
Time
By signing, I confirm all items in this checklist have been thoroughly reviewed with me and the statements below are true.
• Vehicle is clean and free of problems
• Received all keys and owner’s documentation
• Satisfied with features and controls explanations
Customer Signature
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Date
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