Circular90o8REV1

Service Action
Code: 90o8
Subject
Release Date
REVISION SUMMARY
Affected Vehicles
REVISION
MyAudi Software Update – USA ONLY
September 17, 2020
Updated work instructions to use Guided Fault Finding instead of Audi Flashing
Country
USA
USA
USA
USA
Beginning
Model Year
2020
2020
2020
2020
Ending
Model Year
2020
2020
2020
2020
Vehicle
A4
A5
A5 CABRIOLET
S5
Vehicle
Count
10,540
3,980
1,374
1,121
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Problem Description
Corrective Action
Code Visibility

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
MyAudi login is not possible in affected vehicles.
Perform a software update to correct this issue.
On or about August 20, 2020, the campaign code was applied to affected vehicles.
Owner Notification
Owner notification took place in August 2020. Owner letter examples are included in this bulletin
for your reference.
Campaign Expiration
Date
This campaign expires on December 31 2022. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. and Audi Canada. All Rights Reserved.
September 2020
90o8 Page 1 of 11
Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Service Number
90o8
(90o8= number 9, number zero, letter o, number 8)
Damage Code
Parts Vendor Code
Claim Type
0099
002
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark labor as causal part
Do not claim wash/loaner under this action
01
LABOR
Labor Op
Time Units
Description
2706 89 50
10
Connect battery charger
9035 25 99
Time stated on
diagnostic protocol
Update Gateway control module software
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
September 2020
90o8 Page 2 of 11
Customer Letter Example (USA)




This notice applies to your vehicle:   , 
Subject:
Service Action 90o8 - MyAudi Software Update
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2020 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue?
MyAudi login is not possible in affected vehicles.
What will we do?
Your authorized Audi dealer will perform a software update to correct this issue. This
work will take about an hour to complete and will be performed for you free of charge.
What should you do?
In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule. For your convenience, you can also visit www.audiusa.com
and click on the “Find a Dealer” link to locate a dealer near you and schedule this
service.
This service action will be available for you free of charge only until December 31,
2022. If you wish to have this service performed after that date, your dealer’s normal
costs associated with this repair will apply.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834
or via our “Contact Us” page at www.audiusa.com.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN).
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
September 2020
90o8 Page 3 of 11
Required Tools
Battery Tester/Charger
Diagnostic Tester
- GRX3000VAS-
-VAS6150X/VAS6160X-
(or equivalent)
(or equivalent)
Repair Instruction
Section A - Check for Previous Repair
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•
Confirm the Campaign/Action is open .
If the status is closed, no further work is required.
•
Note the Applicable Criteria ID  for use
in determining the correct work to be done and
corresponding parts associated.
CRITICAL REPAIR STEP
STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed first.
•
All Safety Recalls must be completed prior to
completing this campaign.
Proceed to Section B
NOTE
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
September 2020
90o8 Page 4 of 11
Section B – Update Gateway Control Module Software
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are met;
The ODIS software is completely up to date.

Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.
The battery charger is connected to the vehicle battery and remains connected for the duration of the
software update.
•
Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to do
so may cause the update to fail, which could result in damage to the control module. Control modules
damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.
•
Failure to do so may result in the tester entering power save mode during the software update, which
could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•
Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could result
in damage to the control module.
The VAS Diagnostics Interface MUST ONLY be connected to the tester with a USB cable.
•
Performing a software update using a Bluetooth or WiFi connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time or
parts will be denied if the GFF log shows the update was performed using Bluetooth or WiFi.
NOTE
•
All campaign software updates must be completed during a single, standalone ODIS Diagnostic Session.
You must fully complete this campaign and send all logs before beginning any other campaigns or
operations.
•
If there are any ODIS “Hot-Fix” patches installed, they must be removed from the scan tool before beginning
this operation. ODIS “Hot-Fix” patches may affect the update process.
TIP
As a best practice, customer presets should be documented prior to performing any update in the event these
settings are lost during the update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
September 2020
90o8 Page 5 of 11
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2011732: Software
Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.
•
Open the hood.
•
Access the battery charging posts.
•
Switch the ignition on.
•
Apply the parking brake.
•
Switch off all consumers (headlights, heated
seats, climate control, etc.).
•
Connect
the
VAS6150X/VAS6160X
Diagnostic Tester to the vehicle.
•
Start the ODIS program.
•
Attach the GRX3000VAS Tester/Charger (or
equivalent) IN POWER SUPPLY MODE to
the vehicle battery charging posts.
NOTE
Vehicles with Battery Monitoring Control
Module -J367- and/or an EFB Battery:
When connecting the charger to the battery,
connect the positive cable to the positive terminal of
the battery and connect the negative cable to the
grounding lug on the chassis. DO NOT connect the
ground cable directly to negative terminal of the
battery.
•
Turn the hazards on.
CAUTION
The procedure may cancel itself if the hazard
warning lights are not switched on. The hazard
warning lights prevent the system from switching to
bus sleep mode during the update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
September 2020
90o8 Page 6 of 11
•
Confirm that scan tool is communicating with
the diagnostic head by USB cable.
o
If the Bluetooth or WiFi symbol is
shown, then disconnect the
diagnostic head from the vehicle and
reconnect the USB cable to the
diagnostic head and then reattach to
the vehicle.
CRITICAL REPAIR STEPS
STOP!
Changing the communication path to “Only allow
DoIP communication” MUST be performed to
ensure consistent success of this software update.
The software update will fail if these steps are not
followed.
•
From the home screen of the scan tool,
select “Admin.”
•
From the “General” tab , select
“GFF Process” .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
September 2020
90o8 Page 7 of 11
•
From the “Communication path selection,”
select “Only allow DoIP communication”
.
•
Select “Save” .
NOTE
As stated in the Note on the scan tool, “This
selection field only applies for the diagnostic
session that follows. When the diagnostic session
that follows ends, the setting will be reset to
“Automatic detection.”
•
Select “Yes” when prompted, “Do you really
want to save?”
•
Return to the home screen of the scan tool.
•
From the home screen of the scan tool
highlight “Diagnosis” and perform a full GFF
diagnostic scan.
•
Follow the on-screen prompts.
NOTE
STOP!
Operating mode “Diagnosis” must be used. Some
models will not allow the update to start after
changing the communication path to DoIP using
operating mode “Flash.”
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
September 2020
90o8 Page 8 of 11
•
•
After the diagnostic scan is complete:
o
Select the “Special Functions” tab
<1>.
o
Select “SVM Code Input” <2>.
o
Select “Perform test…” <3>.
Follow the on screen prompts.
NOTE
Using Bluetooth or WiFi for this action is
PROHIBITED!
Damage caused to electronic components (e.g.
ECM, TCM, etc.) during the SVM update process is
not covered.
•
Enter the corrective action code (SVM code)
as listed below.
SVM code
90O8A108
(uppercase letter O)
•
Select “Accept”.
•
Follow the on-screen prompts.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
September 2020
90o8 Page 9 of 11
NOTE
STOP!
This extra ignition cycle step must be followed,
otherwise faults stored during the update may not
be cleared upon exiting the Diagnosis program.
•
After receiving confirmation that the update
completed successfully, the ignition must be
turned off for 60 seconds and then turned
back on.
•
Exit Guided Fault Finding and ensure the
diagnostic protocol is sent to GFF Paperless.
•
Proceed to Section C.
TIP
Various event memory entries may be generated
after the flashing procedure on some vehicles. Put
the vehicle in a corresponding bus sleep mode
after performing the update in order to clear the
faults.
To put the vehicle in bus sleep mode, disconnect
the diagnostic tester, remove the key from the
vehicle and lock the vehicle with the remote for 5
minutes.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
September 2020
90o8 Page 10 of 11
Section C – Campaign Stamp
•
Once the campaign has been completed, the
technician should stamp the repair order.
•
Stamps are available for ordering through the
Compliance Label Ordering Portal (item#
AUD4927ENG or AUD4927FRE).
Item#: AUD4927ENG
OR
Item # AUD4927FRE
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
September 2020
90o8 Page 11 of 11