A9120102060331_1

PSS 91 MIB2 High: freezes during phone calls
91 20 10 2060331/1 September 3, 2020.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A5
2018
All
MIB2 High
A4, Q7, and
TT
2017
All
MIB2 High
Condition
Customer states:
 The MMI freezes during a phone call.
Workshop findings:
The customer uses one of the following iPhones/iOS Versions:
 iPhone 11 with iOS version 13.5 or 13.5.1.
 iPhone 11 Pro with iOS version 13.5 or 13.5.1.
 iPhone SE 2020 with iOS version 13.5 or 13.5.1.
After the Bluetooth connection is disconnected, the MMI becomes available again.
Technical Background
Apple changed its Bluetooth communication protocol with iOS 13.5 which makes it incompatible with the current
MMI system configuration.
Production Solution
Not applicable.
Service
Workaround:
1. Open ODIS and select self-diagnosis mode.
Page 1 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
2. Set the adaption value “Bluetooth Sniff-Mode ($0B37)” of the infotainment control module, J784 (address
word 005F) to “off” and store that value.
3. Perform a bus sleep cycle.
Tip: This adaption will be reset at the next spec actual comparison of the control module. Therefore, it will
have to be reapplied after any spec actual comparison or SVM update.
Permanent solution:
4. Explain to the customer that a permanent solution is forthcoming for the first quarter of 2021. Do not replace
any components for this condition since this will not resolve the customer’s concern.
5. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi
(under Related Links >> Service), or through the Technical Assistance page in Elsa.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9196
Damage Code:
0039
Labor Operations:
Changing adaption channel
0151 0000
10 TU
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Claim Comment:
As per TSB #2060331/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Page 2 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Additional Information
All part and service references provided in this TSB (2060331) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.