67871

WARRANTY BULLETIN
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Owner Name
1234 Anywhere St
Anytown, St XXXXX
VIN: xxxxxxxxxxxxxxxxx
Dear (Name):
This letter is to inform you that the warranty period on your vehicle’s Active Head Restraint has been extended
from 3 years or 36,000 miles to 10 Years / Unlimited miles. This warranty extension on the Active Head Restraint
applies to certain 2014 – 2018 Dodge Durango and certain 2014 – 2018 Jeep Grand Cherokee vehicles. Our
records show that you either own or lease one of the vehicles affected by this warranty extension.
We are extending the Active Head Restraint warranty period because some of the vehicles within the above
referenced population may experience inadvertent deployment on the Front Right, Left, or Both Active Head
Restraint(s). Once deployed, it is unable to be reset due to internal damage of the head restraint. If you are
experiencing any of these conditions now, or if you experience them in the future, simply contact your dealer
to have the appropriate repairs performed. If you do not experience this condition, then your Active Head
Restraint is operating correctly and no repair is necessary.
If you have already experienced this condition and previously paid for a repair, you may be eligible to receive a
reimbursement. Visit www.fcarecallreimbursement.com to submit an online reimbursement request. You
may also complete the enclosed Customer Reimbursement Claim Form and send your original receipts,
invoices and/or repair order to the following address for reimbursement. Your claim will be acted upon within
60 days of receipt:
FCA US LLC Customer Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
Attn: Reimbursement
If you have questions or need any assistance, please contact your dealer or the FCA US LLC Customer Care.
FCA US LLC Customer Care is available 24 hours a day / 7 days a week. They can be reached at: 1-800-4236343 (1-800-4ADodge) or 1-877-426-5337 (1-877-IAM-Jeep).
Please keep this letter in your glove box along with your vehicle’s other warranty information for future reference
if necessary. This warranty extension applies only to the Active Head Restraint condition described above; the
other terms and the “What’s Not Covered” items of your warranty remain the same as stated in your Warranty
Information book.
FCA US LLC is taking this action to demonstrate its commitment to your continued satisfaction.
FCA US LLC