23-018-20 REV. C

NUMBER:
GROUP:
DATE:
23-018-20 REV. C
23 - Body
August 26, 2020
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
This bulletin supersedes Service Bulletin 23-018-20 REV. B, dated July 11, 2020, which
should be removed from your files. All revisions are highlighted with **asterisks** and
include adding WK vehicles, additional model years for WD, a build date, a note and
Warranty Bulletin numbers.
SUBJECT:
Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension
OVERVIEW:
This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR
that has inadvertently deployed.
MODELS:
**2014 - 2018
2014 - **2018**
(WK)
(WD)
Jeep Grand Cherokee**
Dodge Durango
NOTE: This bulletin applies to vehicles within the following markets/countries: North
America, APAC, EMEA and LATAM.
NOTE: **This bulletin applies to vehicles built on or before September 01, 2017 (MDH
0901XX).**
SYMPTOM/CONDITION:
Customers may comment on the following:
• The AHR is deployed on one or both front seats and will not reset.
DIAGNOSIS:
If the customer describes the symptom/condition listed, perform the Inspection Procedure.
NOTE: **This Service Bulletin is only applicable for 2014 - 2016 MY WD, a portion of 2017 2018 MY WD and 2014 - 2018 MY WK vehicles, that have one of the part numbers
listed in this bulletin.**
NOTE: There will be no Diagnostic Trouble Codes (DTCs) with the symptom/condition listed.
23-018-20 REV. C
-2-
1. Verify the sled bracket striker pin is attached to the sled bracket (Fig. 1) and (Fig. 2) .
Fig. 1
Normal Deployed Position - AHR Can Be Reset
1
2
3
4
5
-
Striker Pin Correctly Attached To The Sled Bracket
Latch Pawls
Sled
Sled Bracket With Pin Attached
Tilt Clip
Fig. 2
Deployed AHR Has Failed And Will Not Reset
1 - Sled Bracket Failed
2 - Striker Pin Fastened/Locked To Latch (Will Not Reset)
-3-
23-018-20 REV. C
2. Is the striker pin attached to the sled bracket (Fig. 1) ?
• YES >>> This bulletin has been completed, use inspection LOP (23-20-48-98) to close the
bulletin.
• NO >>> The striker pin is locked in the AHR latch (Fig. 2) . Proceed to Step 1 of the Repair
Procedure.
PARTS REQUIRED:
Fig. 3
Qty.
(AR)
(AR)
(AR)
(AR)
(AR)
(AR)
(AR)
(AR)
Part No.
5PN14DX9AA
5PN14HL1AA
5RX96DX9AA
5RX96HL1AA
5RX56DX9AA
5RX56GT5AA
5RX56HL1AA
5RX56JRRAA
Description
Leather Trim Black Front Active Head Restraint
Leather Trim Black/Beige Front Active Head Restraint
Cloth Trim Black Front Active Head Restraint
Cloth Trim Black/Beige Front Active Head Restraint
Cloth Trim Black Front Active Head Restraint
Cloth Trim Black/Tan Front Active Head Restraint
Cloth Trim Black/Beige Front Active Head Restraint
Leather Trim Black/Red Front Active Head Restraint
NOTE: This service bulletin does not cover replacement of all AHRs. Only replace AHRs that
have been deployed with broken and failed sled brackets.
REPAIR PROCEDURE:
1. Replace the AHR. Refer to the detailed procedures available in DealerCONNECT > Service
Library> under: 23 - Body/Seats/Headrest, Front/Removal/Installation.
23-018-20 REV. C
-4-
POLICY:
Vehicles included in this Service Bulletin have a warranty extension to a 10 Year/Unlimited Mileage
from in-service date warranty period for this repair. See Warranty Bulletins: **U.S. D-20-10 REV.
A, Canada SAB 2020-15A, International ID-20-18 Rev. A and Mexico BG-21-20**, for details
associated with the warranty extension.
TIME ALLOWANCE:
Labor Operation
No:
23-20-48-98
23-20-48-99
23-20-48-9A
Description
Amount
Headrest/Active Headrest (Front 6 - Electrical and Body
Systems
Row) - Inspect One or Both
(0 - Introduction)
0.2 Hrs.
Headrest/Active Headrest (Front 6 - Electrical and Body
Systems
Row) - Replace One
(0 - Introduction)
Headrest/Active Headrest (Front 6 - Electrical and Body
Systems
Row) - Replace Both
(0 - Introduction)
0.3 Hrs.
FAILURE CODE:
ZZ
Skill Category
Service Action
0.5 Hrs.