Dealer 80C9

Date:
To:
From:
September 28, 2020
Audi Dealer Principal, Service Manager, Warranty Administrator, Sales Manager,
General Manager & Parts Manager
Audi Customer Protection
Subject: Upcoming Update 80C9 / Thermal Management Software Update – (NVLW)
Certain 2020 Model Year Audi Q5 Hybrid Vehicles
We would like to inform you of an upcoming Update, code 80C9.
What vehicles are affected?
There are 2,197 Audi vehicles in the U.S. and 360 vehicles in Canada affected by this Update.
Check your daily campaign open inventory report or OMD for affected vehicles in your
inventory.
What is the issue?
Affected vehicle’s software configuration could lead to a MIL on with erroneous faults stored in
the thermal management control module (00C5).
What does the repair procedure involve?
Update thermal management control module (00C5) software.
When will the Update be available?
This Update will be visible in Elsa and ServiceNet on or about September 29, 2020.
Please refer to the Elsa campaign/action screen for confirmation of whether the Update applies
to each specific vehicle. Additionally, this Update is posted on Elsa and ServiceNet for
additional information and complete repair instructions.
Consistent with general Audi corporate policy governing Updates, Audi is not notifying
consumers. (Updates differ from recalls and service actions; consumers are notified in writing
of recalls and service actions.) Each vehicle should be completed when it is in to the dealer for
maintenance or any other service visit. Dealer stock vehicles cannot, however, be delivered
to consumers until the Update is completed.
To identify any vehicles in your inventory that are affected by this Update, please run the “New
and CPO Inventory Open Campaign/Action Listing” report from the OMD Web system.
Dealers must ensure that every affected vehicle gets the update before delivery to consumers.
Your effort is integral in reaching the highest quality expectations of Audi customers.
Thank you for your cooperation and assistance in this important matter.
80C9