A0120912058890_3

01 "Switch off the engine and check coolant" message in the instrument cluster, DTC P000000 is stored
in the ECM
01 20 91 2058890/3 October 7, 2020. Supersedes Technical Service Bulletin Group 01 number 20-73 dated July
24, 2020 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4
2017 - 2019
All
3.0 TFSI
A5, Q5
2018 - 2019
All
3.0 TFSI
Condition
REVISION HISTORY
Revision
Date
Purpose
3
-
Revised Service (Updated SVM table)
2
07/24/2020
Revised Service (Updated SVM table and SSP)
1
03/18/2020
Initial publication
Customer states:
 The "switch off the engine and check coolant" message is displayed in the instrument cluster.
Workshop findings:
The following DTC is stored in the engine control module (ECM), J623 (address word 0001):
 DTC P000000 with symptom code 33688.
 Furthermore, no test plan is suggested in the Guided Fault Finding.
Technical Background
DTC P000000 with symptom 33688 indicates a possible malfunction of the mechanical coolant pump.
Due to a deviation in the tester no test plan is currently shown for this in ODIS.
The mechanical coolant pump of the EA839 V6TFSI can be switched via a vacuum. More information on the
switchable coolant pump can also be found in the Self-Study Program (SSP) 920173 - The Audi 3.0l V6 TFSI
EA839 Engine.
Page 1 of 6
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Production Solution
Not applicable.
Service
Please carry out the following steps for further diagnostics:
1. Check cooling system for correct coolant level in the coolant expansion tank:
A. If the coolant level is correct, continue with Step 2.
B. If the coolant level is not correct, check the cooling system for leaks. If a leak is found, replace the
responsible component according to ELSA. If no leak can be found, but the coolant level is still not correct,
top off the cooling system according to ELSA. Continue with Step 2.
2. Using the following table, check whether one of the software versions (or a newer or higher version) listed is
already installed on the engine control unit of the vehicle:
A. If an older software version (i.e. an older or lower version) is installed on the vehicle, then use the
respective SVM code. Then check whether the customer concern is fixed with a test drive. If the fault does
not reoccur in the vehicle on the test drive, then no further steps are necessary. If the fault does reoccur in
the vehicle on the test drive, continue with Step 3.
B. If one of the software versions (or a newer or higher version) listed in the table is already installed,
continue directly with Step 3. In this case, a software update does not fix the customer concern.
Model
Software part number Version
80A907559B
0006
80A907559C
0008
8W0907559G
0011
8W0907559H
0009
8W0907551A
0004
SVM code
SQ5
01A264
S4/S5
RS5
Page 2 of 6
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
3. Check the operation of the
vacuum control of the mechanical
coolant pump:
A. Check for vacuum (using
VAS6213) at the output port of
solenoid N649 which commands the
water pump sleeve (Figures 1 and
2). The engine needs to be cold to
generate a command signal to the
N649 solenoid to switch to a
vacuum. With the engine cold,
start the engine briefly and monitor
that vacuum is created.
B. If there is no vacuum measured
at the output port of N649, the
cause of the fault could be related to
the solenoid valve N649 or the
vacuum hoses (check for leaks). In
this case, repair and check the
Figure 1. Checking the vacuum at the output port of N649.
operation of the vacuum system.
Page 3 of 6
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
4. If there are no malfunctions found in
the vacuum system, check the
operation of the water pump sleeve
by applying a vacuum to the hose
going to the water pump (hose
connected to the output port of
N649). When applying a vacuum to
the pump, pay attention to the
clicking sound of the water pump
sleeve. If no clicking is heard or felt,
replace the mechanical coolant
pump.
Figure 2. The output port of N649 (close-up picture).
5. If a leak is found in the cooling system, attach a photo of the concern to the repair order.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number/
Damage Code:
 If the software update is effective: Service number/damage code: 2470/0039.
 If the solenoid valve N649 is replaced: Service number/damage code: 2169/ 0010.
 If the vacuum hoses are replaced/repaired: Service number/damage code:
2483/0010.
Page 4 of 6
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 If the mechanical coolant pump is replaced: Service number/damage code: 1950/
0010.
Labor Operations:
Diagnostic Time:
Claim Comment:
Check cooling system and, if necessary, top
up (Only if coolant level too low)
1901 01XX
See SRT with
associated
operations
Solenoid valve N649 a+e
1985 1944
See SRT with
associated
operations
Replace the coolant pump
1950 1993
See SRT with
associated
operations
Software update
0151 0000
Time stated on
the diagnostic
protocol (Max 50
TU)
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 50
TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB #2058890/3
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
More information on this system can be found in the following resources:
 SSP: 920173 the Audi 3.0l V6 TFSI EA839 Engine.
All part and service references provided in this TSB (2058890) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
Page 5 of 6
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 6 of 6
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.