A9620582060913_1

96 Warning displayed regarding start system malfunction, DTC B143C29 - Repair Authorization
96 20 58 2060913/1 October 7, 2020.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q5, SQ5
2018 - 2021
All
Not Applicable
Condition
Customer states:
 There is a warning displayed in the instrument cluster relating to a start system malfunction.
Workshop findings:
The following DTC is stored in the comfort control module, J393 (address word 0046):
 DTC B143C29 (Access/start authorization button Range/Performance).
Technical Background
Various parts have been replaced under warranty for the condition noted above, but no issues were identified with
these parts. In an effort to gain information on the DTC code for the vehicles listed above, we are asking that you
contact the Audi Technical Assistance Center (TAC) before replacing any parts. This will assist us in diagnosing
any potential issues with the condition noted above.
Production Solution
No changes to production have been made, as no issue has been identified.
Service
Audi of America is requesting your cooperation in supplying us with technical information regarding this condition.
1. If the condition matches above please fill out the attached questionnaire BEFORE making any repairs to the
vehicle.
2. If the vehicle is within the New Vehicle Limited Warranty, contact a TAC consultant before proceeding. Please
attach the Questionnaire, diagnostic log, and requested photos to the TAC Web Ticket.
Page 1 of 2
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9677
Damage Code:
0040
Labor Operations:
Start Stop switch remove and install
9677 1900
See SRT with
associated
operations
Documentation Steps and Checklist
9677 9999
75 TU
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 50
TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Diagnostic Time:
Claim Comment:
As per TSB #2060913/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All parts and service references provided in this TSB (2060913) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 2 of 2
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.