Dealer 24FG

Date:
October 12, 2020
To:
Audi Dealer Principal, Service Manager, Warranty Administrator, Sales Manager,
General Manager & Parts Manager
From:
Audi Customer Protection
Subject: Upcoming Update 24FG / ECM Software Update – (NVLW)
Certain 2019 Model Year Audi S4, S5, and S5 Cabriolet Vehicles
We would like to inform you of an upcoming Update, code 24FG.
What vehicles are affected?
There are 10,985 Audi vehicles in the U.S. and 2,192 vehicles in Canada affected by this
Update. Check your daily campaign open inventory report or OMD for affected vehicles in your
inventory.
What is the issue?
The updated software for the ECM improves drivability and increases diagnostic robustness.
What does the repair procedure involve?
Update the engine control module software.
When will the Update be available?
This Update will be visible in Elsa and ServiceNet on or about October 13, 2020.
Please refer to the Elsa campaign/action screen for confirmation of whether the Update applies
to each specific vehicle. Additionally, this Update is posted on Elsa and ServiceNet for
additional information and complete repair instructions.
Consistent with general Audi corporate policy governing Updates, Audi is not notifying
consumers. (Updates differ from recalls and service actions; consumers are notified in writing
of recalls and service actions.) Each vehicle should be completed when it is in to the dealer for
maintenance or any other service visit. Dealer stock vehicles cannot, however, be delivered
to consumers until the Update is completed.
To identify any vehicles in your inventory that are affected by this Update, please run the “New
and CPO Inventory Open Campaign/Action Listing” report from the OMD Web system.
Dealers must ensure that every affected vehicle gets the update before delivery to consumers.
Your effort is integral in reaching the highest quality expectations of Audi customers.
Thank you for your cooperation and assistance in this important matter.
24FG