S1821000006 Rev.

STAR ONLINE PUBLICATION
Case Number: S1821000006 REV A.
Release Date:
09/25/2020
Symptom/Vehicle Issue: Oversized Tire Calibration For Customized Jeep Wrangler, Gladiator,
2019 Ram Heavy Duty DJ, MVP Update Required, MVP Hotline
Mopar Vehicle Protection (MVP) is pleased to announce that the Mopar Custom Calibration is now
available on 2019 Ram DJ, Jeep Wrangler and Gladiator.
The calibration is no longer needed on modifications to axle ratio or transfer case. Option codes
CALAXLE and CALTC have been expired.
The Mopar Custom Calibration is required on all the above vehicles that have been customized with
oversized tires (33”+). Customized vehicles with larger tire modifications must have their odometers
and speedometers calibrated to be compliant with NHTSA odometer reading standards and for both
to have accurate readings. The software update for the calibration will be charged to the customer
via a Mopar Vehicle Protection service contract.
When a customer customizes their vehicle with the above modification or comes in to service a noncalibrated vehicle, the following process should be followed.
•Sell customers the appropriate MVP Option code(s) via VIN Driven or wiADVISOR based on
measurements taken of the modifications (See pg 2 and 3 for tire sizes).
•Tire option must be chosen first to populate other options, physically measuring rolling distance,
using GPS, etc.), if needed call MVP Application Hotline (800-541-4612) or should you have any
questions, please contact your MVP Income Development Specialist.
•During the sales process, acknowledge the disclaimer pop up on VIN Driven or wiADVISORand read
to customer.
•MSRP is $125, Dealer Cost is $100. Charge will be visible within 30 days of purchase of an MVP
Calibration Contract.
•Once the MVP options have been purchased a technician performs calibration/ reconfiguration using
wiTech. (See pg 3).
PG 1
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
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PG 2
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017
STAR ONLINE PUBLICATION
•After the reconfiguration has been updated and the calibration verified, a claim is to be submitted for
reimbursement. Labor Operation number 18-19-58-CC for .2 hours is to be used to claim.
Mopar Vehicle Protection Custom Calibration Option Codes
Tire SizeMVP
Option Code
CALTIREOEM
CALTIRE330
CALTIRE335
CALTIRE340
CALTIRE345
CALTIRE350
CALTIRE355
CALTIRE360
CALTIRE365
CALTIRE370
CALTIRE375
CALTIRE380
CALTIRE385
CALTIRE390
CALTIRE395
CALTIRE400
CALTIRE405
CALTIRE410
CALTIRE415
CALTIRE420
Tire Size
(actual)
Original Tires
33
33.5
34
34.5
35
35.5
36
36.5
37
37.5
38
38.5
39
39.5
40
40.5
41
41.5
42
Pg 3
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017
STAR ONLINE PUBLICATION
This document does not authorize warranty repairs. This communication documents a record of past experiences. STAR Online does
not provide any conclusions about what is wrong with the vehicle. Rather, it captures all previous cases known that appear to be
similar or related to the vehicle symptom / condition. You are the expert, and you are responsible for deciding on the appropriate
course of action.
Contact STAR Center, or your Technical Assistance Center Via TechCONNECT or eCONTACT ticket if no
solution is found
FCA US LLC
Version 4.2 02/06/2017