SSM 49266

Service Bulletin Details

Public Details for: SSM 49266

Some 2020 edge/nautilus vehicles built on 12-aug-2020 and through 22-aug-2020 may exhibit a customer concern of the fordpass or lincoln way mobile apps unable to connect to the vehicle. The customer may state that there is no activate butto


- 2020 - 2019 -

Models from 2020
2020 FORD EDGE
2020 LINCOLN NAUTILUS
Models from 2019
2019 FORD EDGE
2019 LINCOLN NAUTILUS 
SSM 49266: 2020 Edge/Nautilus - Ford/Lincoln Pass Inoperative Built On 12-Aug-2020 And Through 22-Aug-2020
Some 2020 Edge/Nautilus vehicles built on 12-Aug-2020 and through 22-Aug-2020 may exhibit a customer concern
of the FordPass or Lincoln Way mobile apps unable to connect to the vehicle. The customer may state that there is
no activate button on the FordPass or Lincoln Way mobile app. This may be due to the telematics control unit (TCU)
module. To correct the condition, reprogram the TCU using As-Built data. For claiming use causal component
14G087 and labor operations from Section 10 of the Service Labor Time Standards (SLTS) Manual.
Vehicles:
2020
2020
Edge (CD539N) (DQ)
MKX/Nautilus (D9)
Symptom Code:
Global Customer Symptom Codes:
Category
Q1
Q2
Q3
Full Code
Driver Aides & Information
2*****
Driver Aides & Information SYNC
221***
Driver Aides & Information SYNC
2210**
Driver Aides & Information SYNC
221000
Driver Aides & Information SYNC
Untested Device
2216**
Driver Aides & Information SYNC
Untested Device
221600
Driver Aides & Information SYNC
Untested Device Inoperative
221638
Driver Aides & Information SYNC
Untested Device Unable to Connect
221676
Driver Aides & Information SYNC
Mobile Apps
221C**
Driver Aides & Information SYNC
Mobile Apps
221C00
Driver Aides & Information SYNC
Mobile Apps
Inoperative
221C38
Driver Aides & Information SYNC
Mobile Apps
Unable to Connect
221C76
Driver Aides & Information SYNC
Not Listed
221Z**
Driver Aides & Information SYNC
Not Listed
221Z00
Driver Aides & Information Mobile Interface
22G***
Driver Aides & Information Mobile Interface
22G0**
Driver Aides & Information Mobile Interface
22G000
Driver Aides & Information Mobile Interface Instrumentation
22G5**
Driver Aides & Information Mobile Interface Instrumentation
22G500
Driver Aides & Information Mobile Interface Instrumentation Inaccurate
22G536
Driver Aides & Information Mobile Interface Instrumentation Inoperative
22G538
Driver Aides & Information Mobile Interface Starting
22GD**
Driver Aides & Information Mobile Interface Starting
22GD00
Driver Aides & Information Mobile Interface Starting
Inaccurate
22GD36
Driver Aides & Information Mobile Interface Starting
Inoperative
22GD38
Driver Aides & Information Mobile Interface Not Listed
22GZ**
Driver Aides & Information Mobile Interface Not Listed
22GZ00
Safe & Secure
8*****
Safe & Secure
Handle/Lever
Safe & Secure
Cyber Security
Not Listed
88CZ**
88D***
Safe & Secure
Cyber Security
88D0**
Safe & Secure
Cyber Security
Safe & Secure
Cyber Security
SYNC
Safe & Secure
Cyber Security
SYNC
88DG00
Safe & Secure
Cyber Security
SYNC
Unintended/Unwanted Action 88DG1A
Safe & Secure
Cyber Security
Not Listed
88D000
88DG**
88DZ00

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