SSM 49283

SSM 49283: 2017-2020 Various Vehicles - TCU - Incomplete User
Authorization, Inoperative Remote Features And/Or Fleet Vehicle
Feature Unavailable Message
Some 2017-2020 Ford and Lincoln vehicles equipped with a telematics control unit (TCU) may exhibit incomplete
user authorization, inoperative remote features and/or a message stating the system cannot access the
Lincoln/FordPass Connect feature in the application due to being a fleet vehicle. Replacing the TCU will not resolve
this condition. Engineering is currently investigating this condition. Inform customers Ford is developing a software
fix that is expected in early January. In the interim, let the customer know they can continue to drive the vehicle and
schedule a follow-up appointment with the customer for early January. Once the update becomes available, contact
the customer and confirm the service appointment is going forward. Monitor OASIS for updates.
Vehicles:
Aviator (U611N) (TV)
Corsair (CX483) (TF)
EcoSport B515 India (BW)
Edge (CD539N) (DQ)
Escape (CX482) (TC)
Expedition (U553) (B8)
Explorer (U625N) (TW)
F-Super Duty (P558) NA (FE)
Fusion (CD391N) NA, Fusion Hybrid/Energi (CD391N) (C7)
MKX/Nautilus (D9)
MKZ (CD533), MKZ Hybrid (C9)
Mustang (S550) (ZG)
Navigator (U554) (B9)
Ranger P375N USA (FG)
Transit Connect | Tourneo Connect (HC)
Transit V363 NA (TH)
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
Symptom Code:
Global Customer Symptom Codes:
Category
Q1
Q2
Q3
Full Code
Driver Aides & Information
2*****
Driver Aides & Information SYNC
221***
Driver Aides & Information SYNC
2210**
Driver Aides & Information SYNC
221000
Driver Aides & Information SYNC Information/Display
2211**
Driver Aides & Information SYNC Information/Display
221100
Driver Aides & Information SYNC Information/Display Error Message
221126
Driver Aides & Information SYNC Information/Display Unable to Connect
221176
Driver Aides & Information SYNC Mobile Apps
221C**
Driver Aides & Information SYNC Mobile Apps
221C00
Driver Aides & Information SYNC Mobile Apps
Command Not Recognized 221C14
Driver Aides & Information SYNC Mobile Apps
Inoperative
221C38
Driver Aides & Information SYNC Mobile Apps
Unable to Connect
221C76
Driver Aides & Information SYNC Not Listed
221Z**
Driver Aides & Information SYNC Not Listed
221Z00