20TE04 - RAV4 HV

Service Bulletin Details

Public Details for: 20TE04 - RAV4 HV

Rl: toyota has received customer reports of certain 2019-2020 model year rav4 hv vehicle fuel gauges displaying less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer


- 2020 - 2019 -

Models from 2020
2020 TOYOTA RAV4
Models from 2019
2019 TOYOTA RAV4 
INTEROFFICE MEMORANDUM
Original Publication Date: October 28, 2020
To:
All Toyota Region and Private Distributor General Managers / Vice Presidents
From:
Gary Ross
Vice-President, Product Quality and Service Support
CUSTOMER SUPPORT PROGRAM 20TE04
Customer Re-notification Phase
Repair Available
Certain 2019 - 2020 Model Year RAV4 HV
Coverage for Vehicle Refueling Performance
Specific information for Region support is provided below.
Background
Toyota has received customer reports of certain 2019-2020 model year RAV4 HV vehicle fuel gauges displaying
less than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off.
Some customer reports have also noted the “Distance to Empty” shown on the multi-information display is
less than expected.
The following information is provided to inform you and your staff of the program notification schedule and
your degree of involvement.
Dealer Notification
The attached dealer letter will be sent to all Toyota dealers on October 29, 2020.
Please reference the attached Dealer Letter for additional details.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.
© 2020 Toyota Motor Sales, USA

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