20TE10 - RL- Pub

INTEROFFICE MEMORANDUM
Original Publication Date: October 7, 2020
To:
All Toyota Region and Private Distributor General Managers / Vice Presidents
From:
Gary Ross
Vice-President, Product Quality and Service Support
CUSTOMER SUPPORT PROGRAM 20TE10
Certain 2013-2015 Model Year Prius
Certain 2014-2017 Model Year Prius V
Extension of Coverage to the Intelligent Power Module (IPM)
Specific information for Region support is provided below.
Condition
This Customer Support Program provides coverage as it applies to the Intelligent Power Module (IPM). The
specific condition covered by this program is failure of the Intelligent Power Module (IPM) located inside the
inverter assembly of the hybrid system. This condition is indicated by hybrid system diagnostic trouble codes
(DTCs): P0A94, P324E, P3004, and/or P0A1A that your dealer can find by use of a special diagnostic tool. If
one or more of these DTCs are detected, various warning lamps on the instrument panel will also illuminate
and the vehicle will enter fail safe driving mode. The vehicles covered under this Customer Support Program
must first have Safety Recall 20TA10 performed. If the condition is verified, an appropriate remedy will be
performed under the terms of this Customer Support Program
Although the Intelligent Power Module (IPM) is covered by Toyota’s New Vehicle Limited Warranty for 8 years
or 100,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota
is providing additional coverage for repairs related to the Intelligent Power Module (IPM). This coverage will
be offered for 15 years with no mileage limitation from the date of first use (DOFU).
Note: For California-certified Prius (NOT Prius V) vehicles sold, registered, and normally operated in California,
Connecticut, Maine, Maryland, Massachusetts, New Jersey,), New York, Oregon, Rhode Island, and Vermont,
the Toyota New Vehicles Limited Warranty coverage is 15 years from the date of first use, or 150,000 miles
(whichever occurs first).
Dealer Notification
The attached dealer letter will be sent to all Toyota dealers on October 7, 2020
Please reference the attached Dealer Letter for additional details.
© 2020 Toyota Motor Sales, USA
Customer Support Program 20TE10
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Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.
© 2020 Toyota Motor Sales, USA