Customer Support

From: QC_DoNotReply [email protected]
Subject: Customer Support Program 20TE10 - Certain 2013-2015 Model Year Prius & Certain 2014-2017 Model Year Prius V Extension of Coverage to the Intelligent Power Module (IPM) (Internal)
Date: October 7, 2020 at 1:34 PM
To:
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing
a Customer Support Program to extend the coverage for repairs related to failure of the
Intelligent Power Module (IPM). The vehicles covered under this Customer Support
Program must first have Safety Recall 20TA10 (launched in late June 2020) performed.
Background
This Customer Support Program provides coverage as it applies to the Intelligent Power
Module (IPM). The specific condition covered by this program is failure of the Intelligent
Power Module (IPM) located inside the inverter assembly of the hybrid system. This
condition is indicated by hybrid system diagnostic trouble codes (DTCs): P0A94, P324E,
P3004, and/or P0A1A that your dealer can find by use of a special diagnostic tool. If one
or more of these DTCs are detected, various warning lamps on the instrument panel will
also illuminate and the vehicle will enter fail safe driving mode. The vehicles covered
under this Customer Support Program must first have Safety Recall 20TA10 performed.
If the condition is verified, an appropriate remedy will be performed under the terms of
this Customer Support Program
Although the Intelligent Power Module (IPM) is covered by Toyota’s New Vehicle Limited
Warranty for 8 years or 100,000 miles (whichever comes first), we at Toyota care about
the customers’ ownership experience. Toyota is providing additional coverage for repairs
related to the Intelligent Power Module (IPM).
Covered Vehicles:
There are approximately 266,600 vehicles covered by this Customer Support Program.
Approximately 120 vehicles were distributed to Puerto Rico.
Model / Years
Prius / 2013 - 2015
Prius V / 2014 -2017
Production Period
Mid-March 2013 – Early
November 2015
Late June 2014 – Late November
2017
Approximate Total
Vehicles
204,800
61,800
Customer Support Program Details:
This Customer Support Program provides coverage as it applies to the Intelligent Power
Module (IPM). The specific condition covered by this program is failure of the Intelligent
Power Module (IPM) located inside the inverter assembly of the hybrid system. This
condition is indicated by hybrid system diagnostic trouble codes (DTCs): P0A94, P324E,
P3004, and/or P0A1A that your dealer can find by use of a special diagnostic tool. If one
or more of these DTCs are detected, various warning lamps on the instrument panel will
also illuminate and the vehicle will enter fail safe driving mode. The vehicles covered
under this Customer Support Program must first have Safety Recall 20TA10 performed.
If the condition is verified, an appropriate remedy will be performed under the terms of
this Customer Support Program. *
This coverage will be offered for 15 years with no mileage limitation from the
date of first use (DOFU).
*This coverage is for work performed at an authorized Toyota dealer only. It is subject to
the same terms and conditions set forth in the New Vehicle Limited Warranty Section of
the Owner’s Warranty Information booklet. For example, damage from abuse, an
accident, theft and/or vandalism is not covered.
Technician Certification Requirements
Hybrid Expert Technician
Master Technician
Master Diagnostic Technician
Owner Letter Mailing Date
Toyota will begin to notify owners in mid-October 2020 and will be mailed over several
months. A sample of the owner notification letter has been included for your reference.
Customer Reimbursement Opcode
Reimbursement for the cost of repairs previously paid by the customer, may be
reimbursed under Opcode VHG286.
Expiration Date
This coverage will be offered 15 years with no mileage limitation from the date of
first use (DOFU).
Please reference the attachments for additional details.
Dealers will be notified on October 7, 2020 at approximately 3:00 pm Central time.
Please do not reply to this email, this email was sent from a non-monitored account. If
you need to contact us, please email [email protected].
Thank you for your support,
TOYOTA MOTOR NORTH AMERICA
Quality | Quality Compliance Department
20TE10 - RLPublish…20.pdf
20TE10 - DLPublish…20.pdf