18NA325
Service Bulletin Details
Public Details for: 18NA325
This technical bulletin provides repair information to correct a customer concern of infotainment screen appearing too bright at night.
Models from 2017
Bulletin No.: Service Bulletin Date: 18-NA-325 November, 2020 TECHNICAL Subject: Brand: Infotainment Screen Appears Too Bright at Night Model: Model Year: from VIN: to Camaro 2017 2017 Colorado Cruze Equinox Chevrolet Malibu 2017 2017 2018 2018 2018 2017 2018 2017 Silverado LD 2017 2017 Silverado HD from to March 3, 2017 June 8, 2018 February, 27, 2017 July 27, 2017 Lordstown May 5, 2017 Ramos April 26, 2017 Lordstown August 9, 2017 Ramos July 21, 2017 Ingersoll October 18, 2016 Ramos February 7, 2017 San Luis Potosi December 21, 2016 — — Ingersoll March 7, 2018 Ramos May 24, 2018 San Luis Potosi April 7, 2018 April 13, 2017 June 20, 2017 Flint February 25, 2017 Fort Wayne - February 15, 2017 Silao Janurary 31, 2017 Flint - July 24, 2017 Fort Wayne - July 7, 2017 Silao - July 22, 2017 Flint February 24, 2017 Fort Wayne - February 15, 2017 Flint - July 28, 2017 Fort Wayne - July 7, 2017 Orion August 2, 2017 Ramos August 2, 2017 Ramos August 2, 2017 2017 2017 2018 2018 Ramos March 2, 2017 Copyright 2020 General Motors LLC. All Rights Reserved. Transmission: — Orion March 14, 2017 Ramos March 7, 2017 Sonic Engine: Page 2 Brand: GMC November, 2020 Model: Model Year: from VIN: from to Acadia February 23, 2017 July 17, 2017 Canyon February 27, 2017 July 27, 2017 Sierra LD Fort Wayne - February 15, 2017 Silao Janurary 19, 2017 Fort Wayne - July 7, 2017 2017 to 2017 Sierra HD Holden Bulletin No.: 18-NA-325 Equinox 2018 2018 Engine: Transmission: Silao - July 22, 2017 Flint February 2, 2017 Fort Wayne - February 15, 2017 Flint - July 28, 2017 Fort Wayne - July 7, 2017 Ramos June 1, 2017 Ramos March 19, 2018 Involved Region or Country North America, Europe, GM Korea Company, China, Thailand, Middle East, Israel, Egypt, Guatemala, Colombia, Brazil, Peru, Chile, Africa, Australia/New Zealand Additional Options (RPOs) Equipped with Infotainment system RPO IOA or IOB Condition Some customers may comment that the vehicle exhibits a bright radio display when shifted to Reverse, which may persist after shifting out of Reverse. Cause The cause of the condition may be calibration and software anomalies. Correction Reprogram the A11 radio software (USB) and calibrations (SPS). Refer to Radio and Programming and Setup in SI. Service Procedure • Caution: Before downloading the update files, be sure the computer is connected to the internet through a network cable (hardwired). DO NOT DOWNLOAD or install the files wirelessly. If there is an interruption during programming, programming failure or control module damage may occur. Note: Carefully read and follow the instructions below: • Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur. • • Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to www.gmdesolutions.com for further information. If not available, connect a fully charged 12V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger. Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights (including daytime running lights), HVAC, etc. Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/ Maintenance (I/M) system status indicators to NO. Bulletin No.: 18-NA-325 November, 2020 Page 3 5644477 5431207 Page 4 November, 2020 Bulletin No.: 18-NA-325 Important: Techline Connect and TIS2WEB screens shown above. Important: If the Same Calibration/Software Warning is noted on the TLC or SPS Summary screen, select OK and follow on-screen instructions. The system will generate a warranty claim code (WCC) for documentation purposes only. Perform service information (SI) diagnostics to determine the cause of the condition. Use the applicable labor operation code when submitting a warranty claim. Do NOT use the WCC with the warranty claim submission. Important: When programming a module in GM’s new Vehicle Intelligence Platform, or VIP, the power mode (ignition) needs to be off or errors may occur. This involves the 2020 Chevrolet Corvette, Cadillac CT5 and CT4, as well as the upcoming full-size Chevrolet, GMC, Cadillac SUVs and Buick Envision. Serial Data Message Authentication also needs to have the ignition off. 1. Reprogram the A11 radio software (USB) and calibrations (SPS). Refer to Radio and Programming and Setup in SI. 5644478 Bulletin No.: 18-NA-325 November, 2020 Page 5 5431209 Important: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the SPS Warranty Claim Code (WCC) screen shown above on the job card. Refer to callout 1 above for the location of the WCC on the SPS screen. 2. Record the SPS Warranty Claim Code on the job card for warranty transaction submission. Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation Description Labor Time 2881998* Radio Reprogramming with SPS 0.6 hr *This is a unique Labor Operation for bulletin use only. Important: To avoid warranty transaction rejections, carefully read and follow the instructions below: • The SPS Warranty Claim Code must be accurately entered in the “SPS Warranty Claim Code” field of the transaction. • When more than one Warranty Claim Code is generated for a programming event, it is required to document all Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the “SPS Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter the FINAL code provided by SPS/SPS2. Page 6 November, 2020 Bulletin No.: 18-NA-325 Warranty Claim Code Information Retrieval If the SPS Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as follows: 1. Open TLC/TIS on the computer used to program the vehicle. 2. Select and start SPS/SPS2. 3. Select Settings. 4. Select the Warranty Claim Code tab. The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code field. Version 2 Modified Released October 29, 2018 October 27, 2020 – Added the 2018 Chevrolet Cruze, updated the Involved Region or Country section and programming process in Service Procedure and added Warranty Claim Code information to Warranty Information. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION