T-SB-0047-20 Rev

T-SB-0047-20
Rev1
May 11, 2020
Audio Head Unit Software Update (Denso-Ten)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2020
Prius, Prius Prime
2019
RAV4, RAV4 HV
2018 - 2020
Sienna
ADDITIONAL INFORMATION
REVISION NOTICE
October 21, 2020 Rev1:
 The Introduction and Software Update Information sections have been updated.
Any previous printed versions of this bulletin should be discarded.
SUPERSESSION NOTICE
The information contained in this bulletin supersedes Service Bulletin No. T-SB-0039-19.
The aforementioned bulletin is obsolete, and any printed versions should be discarded.
Be sure to review the entire content of this service bulletin before proceeding.
NOTE
This bulletin applies to 2018 model year Sienna vehicles ONLY if T-SB-0053-19 has been performed and
completed BEFORE performing the Software Update Procedure in this bulletin.
© 2020 Toyota Motor Sales, USA
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Audio Head Unit Software Update (Denso-Ten)
Introduction
Some 2019 model year RAV4 and RAV4 Hybrid and 2018 – 2020 model year Sienna vehicles
equipped with Audio Plus (version 1010) or Premium Audio (version 1010) or earlier may exhibit
one or more of the following conditions:

Toyota apps fail to download.

Bluetooth® is unable to automatically connect after key cycle.

Abnormal microphone operation.

Sirius XM® antenna disconnection history Diagnostic Trouble Code (DTC) B15FE.

No outgoing voice during phone calls when using Apple CarPlay®.

Incoming calls incorrectly show on the multi-information display (MID) when
using Apple CarPlay®.

CAN networking DTC B1321.

Volume inoperative after using Siri®.

Unable to adjust the treble audio setting.

Song information flickering.

Unable to select Sirius XM® music genre by voice recognition.

Noise when hanging up call on handset.

Transferred contacts do not match the number of handset contacts.

Sirius XM® sound slow to start.

Abnormal Toyota apps and Scout Operation.
Some 2020 model year Prius and Prius Prime, 2019 model year RAV4 and RAV4 Hybrid, and
2018 – 2020 model year Sienna vehicles equipped with Audio Plus (version 1195), Premium Audio
(version 1195), or Navigation (version 1035) or earlier may exhibit one or more of the
following conditions:

Unable to play audio source after incoming call.

Software enhancements.

Intermittent rebooting.

Unable to register Bluetooth® devices from Bluetooth® Audio Mode.

Unable to pair Android™ devices after Google™ apps update.

Unable to access camera diagnosis system.

USB audio does not resume.

Intermittent Bluetooth® disconnection.

Abnormal voice recognition operation.

Phone call history does not update.

Bluetooth® loses connection after USB connection is made.

Navigation inoperative.
© 2020 Toyota Motor Sales, USA
T-SB-0047-20
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May 11, 2020
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Audio Head Unit Software Update (Denso-Ten)
Introduction (continued)

Microphone disconnected pop-up message.

Clock not displayed on the map screen.

Intermittent phone ringing with no incoming phone call.

Clock format changes from 12 to 24 hours intermittently.

Screen intermittently goes blank.

Sound changes from one speaker to both front speakers during phone calls while using
Apple CarPlay®.

Siri® and Voice Recognition operate at the same time when pushing and holding the
PPT button.

Audio is displayed at the top of the screen in Navigation VR screen.

Voice Recognition outputs an incorrect weather value.

Abnormal operation when selecting the phone steering wheel switch.

Intermittent screen flickering.

Terms of service screen has abnormal appearance.

Intermittent slow screen transitions.

Radio screen is intermittently blank.

Steering wheel switches for changing the track are inoperative in Apple CarPlay®.

Unable to display Hebrew characters in the phone book.

Home screen is intermittently partially blank.

Intermittently unable to make outgoing phone calls.

Unable to connect devices to Bluetooth® hands free after disconnecting another device.

Screen intermittently freezes.

Bluetooth® intermittently disconnects during a phone call.
Some 2020 model year Prius and Prius Prime and 2019 – 2020 model year RAV4, RAV4 Hybrid,
and Sienna vehicles equipped with Premium Audio (Navigation version 1040) or earlier may
exhibit one or more of the following conditions:

Navigation expiration pop-up that is more than a year in the future.

Destination ETA calculation does not account for time zone change or
daylight-saving time.
© 2020 Toyota Motor Sales, USA
T-SB-0047-20
Rev1
May 11, 2020
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Audio Head Unit Software Update (Denso-Ten)
Introduction (continued)
Some 2019 – 2020 model year RAV4 and RAV4 Hybrid vehicles equipped with Premium Audio
(Audio version 1211 and Navigation version 1045) or earlier may exhibit one or more of the
following conditions:

Unable to hear audio when using Bluetooth Audio.

Clock inaccurate, time runs fast.

Pop-up message "There is no playable data" when trying to use USB audio.

Unable to load USB audio song list.

Navigation map reverses and the movement is displayed backward.
Follow the Multimedia Software Update Procedure in this bulletin to install the latest
software version.
Warranty Information
OP CODE
EL1907
DESCRIPTION
Software Update
MODEL
TIME
OFP
Sienna
86140-08170
86140-08180
RAV4,
RAV4 HV
86140-0R250
86140-0R310
86140-0R280
86140-42510
86140-0R260
86140-42520
86140-0R270
86140-0R290
86140-0R300
Prius,
Prius Prime
0.3
T1
T2
87
74
86140-47620
APPLICABLE WARRANTY
 This repair is covered under the Toyota Basic Warranty. This warranty is in effect
for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2020 Toyota Motor Sales, USA
T-SB-0047-20
Rev1
May 11, 2020
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Audio Head Unit Software Update (Denso-Ten)
Software Update Information
MODEL
HEAD UNIT
SOFTWARE UPDATE FILE
Audio Plus
17TDT2NA-CA01_1211.kwi
Premium Audio
17TDT2NA-CA01_1301.kwi
17TMT2NA-DA02_0050.kwi
Sienna
Prius, Prius Prime
RAV4, RAV4 HV
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted
(unzipped) from the zip file and saved to a blank USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.
Software Update Procedure
1. Turn the ignition ON.
2. Press the Menu button on the radio
faceplate, then select Setup.
Figure 1.
© 2020 Toyota Motor Sales, USA
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Audio Head Unit Software Update (Denso-Ten)
Software Update Procedure (continued)
3. Select General on the Setup screen.
Figure 2.
4. Scroll down and select Software Update.
Figure 3.
© 2020 Toyota Motor Sales, USA
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Audio Head Unit Software Update (Denso-Ten)
Software Update Procedure (continued)
5. Verify that the software version is the same
or earlier than indicated in the Introduction.
Figure 4.
6. If the software needs to be updated, download the software from the Software Update
Information section onto an empty USB flash drive.
NOTE
If the vehicle has been turned OFF, repeat steps 1 – 5 to re-enter the Software Update screen.
7. Insert the prepared USB flash drive into the vehicle’s USB port.
8. Verify that the NEW software is up to date on the Software Update screen.
Table 1. Software Version Information
TYPE
Audio
Navigation
AUDIO PLUS
CURRENT
1000
1004
1102
1128
1090
1159
1195
PREMIUM AUDIO
NEW
CURRENT
NEW
1211
1102
1128
1159
1195
1211
1301
1010
1015
1021
1031
1035
1040
1045
1050
–
© 2020 Toyota Motor Sales, USA
T-SB-0047-20
Rev1
May 11, 2020
Audio Head Unit Software Update (Denso-Ten)
Software Update Procedure (continued)
9. Select General on the Setup screen.
Figure 5.
10. Select OK on the
Software Update Detail screen.
Figure 6.
11. Select Agree on the
Terms of Service screen.
Figure 7.
© 2020 Toyota Motor Sales, USA
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Audio Head Unit Software Update (Denso-Ten)
Software Update Procedure (continued)
12. Select Yes on the “Would you like to start
the software update?” pop-up.
Figure 8.
13. Once the head unit begins installation, the
update will take approximately 10 minutes.
Figure 9.
NOTE
 Do NOT turn off the ignition or ACC
BEFORE the software is ready
for updating.
 Do NOT remove the USB flash drive until
instructed in step 17.
14. When the “The software is ready for
updating” screen appears, turn OFF
the ignition.
Figure 10.
15. Turn the ignition ON to complete the software update.
© 2020 Toyota Motor Sales, USA
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Audio Head Unit Software Update (Denso-Ten)
Software Update Procedure (continued)
16. AFTER turning the ignition ON, the
Software Update screen will appear. Do
NOT turn off the ignition or remove the
USB flash drive. The head unit will reboot
during this time.
Figure 11.
17. Once the software update is complete and
the Home screen appears, remove the
USB flash drive.
Figure 12.
18. Perform steps 3 – 6 to verify the software
version matches the current software
version information table below.
Figure 13.
Table 2. Software Version Information
TYPE
AUDIO PLUS
PREMIUM AUDIO
CURRENT
NEW
CURRENT
NEW
Audio
1211
–
1301
–
Navigation
–
–
1050
–
© 2020 Toyota Motor Sales, USA